Horrible experience. Having trouble with our Samsung fridge not cooling/freezing properly. Came out, did some very basic checks (most of which I had already tried after Googling), and promptly said the coolant level was low. Added more coolant and charged $168. The problem persists. Came out again, and said they think it may be a control board issue, but will have to check with "the guys" at the part dealership and will get back to us. Also indicated that there was only one place in Edmonton that sells Samsung parts, so they "charge a lot". After many more days, finally get a message to call someone back, at which time I had to re-explain the entire issue, and then wait for a few more days for them to comeback yet again to "do some diagnostics". This time, two guys come out, and without even pulling the fridge out, try to use the fridge's touch panel to call up diagnostics, with no success. Unfortunately, I wasn't the one home, as I could have easily showed them how to do it, based on the information both IN THE INSTRUCTION MANUAL, and on a sticker at THE BACK OF THE FRIDGE. The problem was explained, yet again, by my wife, at which point they said the fridge "wouldn't run self-diagnostics" (since they had no idea how to properly do it) so the control panel must be shot, but they would go back and check with the boss. As this had already been 8 days since the first visit, and not having a properly working fridge or freezer is an understandable major inconvenience, we asked if "the boss" would be calling us back the next day. Almost laughingly we were told it would be at least 2 or 3 days, if not more, as the boss was going on vacation. We were also told that the "technician" on the first visit said the refrigerant level was "barely" below normal level, so wasn't really sure it needed to be topped up (but obviously couldn't think of anything else useful to do). And the icing on the cake was when they said that the control board was "not being made anymore", so couldn't be obtained anyways, although if we wanted to be sure, we could CALL SAMSUNG OURSELVES(?!?!).
That was a week ago and no one has showed enough consideration or professionalism to call us back yet, and I somehow doubt that anyone will.
Since then, I DID call Samsung, and they indicated the part was not only available, but could be shipped direct at relatively low cost. They also listed their authorized repair shop in Edmonton. I called them and was immediately greeted by a vastly superior level of professionalism. They took all my information, indicated they would check with their technician, and actually gave me a real estimate based on the problem.
So basically a COMPLETE WASTE of $168, and two weeks of time that could have been used to call someone actually capable of dealing with our fridge. They had NO CLUE how to deal with my Samsung fridge, and showed no desire to actually act like true professionals and FIND OUT how to diagnose/fix the issue, or even to check on the parts.