My 20 year old furnace needed a maintenance inspection, as I was browsing for a new HVAC company, and after doing some fairly intensive online research I chose Reliable due both to their high satisfaction customer reviews and their high ratings.
A call was made, Julie set up an immediate appointment, the 2 person maintenance team (Hans & Dylan) arrived exactly on time the next day, put on footwear covers to avoid tracking in any residue and proceeded to check over the furnace. After a very thorough going over, Dylan discovered a loose motor shaft that had created worn bearings, a new motor and related parts was recommended, he obtained a repair cost as well. He also checked over the rest of the heating equipment, plus the CO2 ventilation etc, and was quite honest in his appraisal regarding the rest of the equipment, which was good.
After discussing the in-depth options with Hans for a new furnace to replace the 20 year old one ( my decision, there was no dealer pressure whatsoever ) and receiving excellent information regarding cost, warranty, and the full coverage maintenance plan, the decision was made to proceed. I was pleasantly surprised by the cost of both the equipment and especially the maintenance agreement which was substantially less that what I had been previously paying.
Due to the hectic work schedules of both myself and my wife, and after her managing to rearrange client appointments, Hans managed to schedule full installation for the next day.
The new variable capacity furnace was already in operation when I arrived home, my wife had been provided with clear information and instructions by the installation crew. Upon my inspection, the entire work area had been spotlessly cleaned, with all pertinent documents left in the handy storage bin on the furnace itself.
As such, I am completely satisfied with this entire experience, and would recommend this HVAC company to anyone searching for quality at a fair price. The next day, Julie emailed an concise invoice, and payment was happily made.
- Company Response
The time you took to write this review is truly a gift to us. Thank you for recognizing our uniqueness in the HVAC marketplace. We will let the guys know how pleased you were with their performance. Thanks, John v