Reliable Home Environment

Heating & Air Conditioning
18B Enterprise Ave Nepean ON K2G 0A6
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Reliable Home Environment
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99%

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Reviews by rating (past 12 months)

Reviews for Reliable Home Environment

Average customer rating:
9.9 10 (144 reviews)

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Brittany from Ottawa
Brittany from Ottawa
5 reviews Ottawa, ON
10/10

A+++ Service

This was the 4th time I hired Reliable for services. Another perfect experience. Bought another furnace and install was amazing. The guys were very polite and a pleasure to be around. John is a great guy to deal with prior to purchase. Extremely knowledgable and so patient. I probably made him wait longer than needed at times but he was always really patient. I actually feel like I was a difficult client at times due to my busy schedule but they still delivered the same service. Pretty sure this is their normal standard of service. I'm hiring then yet again for humidifiers. A++++

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Company Response

Thank you very much for your continued support Brittany! John loves when a customer appreciates his attention to detail and you were anything but difficult. Let us know if you need us!
Team Reliable Home Environment

Very Satisfied in Ottawa
Very Satisfied in Ottawa
1 review Ottawa, ON
10/10

New Furnace Installation

My 20 year old furnace needed a maintenance inspection, as I was browsing for a new HVAC company, and after doing some fairly intensive online research I chose Reliable due both to their high satisfaction customer reviews and their high ratings.

A call was made, Julie set up an immediate appointment, the 2 person maintenance team (Hans & Dylan) arrived exactly on time the next day, put on footwear covers to avoid tracking in any residue and proceeded to check over the furnace. After a very thorough going over, Dylan discovered a loose motor shaft that had created worn bearings, a new motor and related parts was recommended, he obtained a repair cost as well. He also checked over the rest of the heating equipment, plus the CO2 ventilation etc, and was quite honest in his appraisal regarding the rest of the equipment, which was good.

After discussing the in-depth options with Hans for a new furnace to replace the 20 year old one ( my decision, there was no dealer pressure whatsoever ) and receiving excellent information regarding cost, warranty, and the full coverage maintenance plan, the decision was made to proceed. I was pleasantly surprised by the cost of both the equipment and especially the maintenance agreement which was substantially less that what I had been previously paying.

Due to the hectic work schedules of both myself and my wife, and after her managing to rearrange client appointments, Hans managed to schedule full installation for the next day.

The new variable capacity furnace was already in operation when I arrived home, my wife had been provided with clear information and instructions by the installation crew. Upon my inspection, the entire work area had been spotlessly cleaned, with all pertinent documents left in the handy storage bin on the furnace itself.

As such, I am completely satisfied with this entire experience, and would recommend this HVAC company to anyone searching for quality at a fair price. The next day, Julie emailed an concise invoice, and payment was happily made.

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Company Response

The time you took to write this review is truly a gift to us. Thank you for recognizing our uniqueness in the HVAC marketplace. We will let the guys know how pleased you were with their performance. Thanks, John v

Private User
Private User
Private User reviews Ottawa, ON
10/10

Excellent Service

A/C required service. I called Reliable and was able to book a quick and conceived appointment.
Karl, our service technician was Fantastic! Very friendly and knowledgeable and took the time to explain the issue.
Highly recommend Reliable For your heating and cooling needs. We will be definitely calling Reiable for any future service or product needs.

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Company Response

We are so pleased that you had a 10/10 experience with Reliable. We will be sure to share your kinds words with Karl!
Thank you for taking the time to write a review. Have a wonderful weekend!

S.D. from Ottawa
S.D. from Ottawa
4 reviews Ottawa, ON
10/10

Fixed AC for $1,000 less than competitor!

My AC stopped working about a week ago. Originally called a competitor who (incorrectly) diagnosed TX valve replacement needed for $1400. Luckily competitor "lost" my paperwork resulting in me calling Reliable.

Reliable checked TX valve extensively and found no problem with it. They replaced coolant and tightened caps to prevent future coolant leaks and charged me only $181 + $99 for entire service, and AC running smooth and cool now.

Thank you Reliable I will call for any future service need and highly recommend.

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Company Response

Thank you for letting us know that you were pleased with our service. AC troubles can be tricky to diagnose and repair. Our technicians are licensed with the province and have certification as journeyman mechanics. It makes a huge difference in their diagnostic abilities. Thanks for noticing!

banyagatiger
banyagatiger
3 reviews Ottawa, ON
8/10

Old A/C Removal and New A/C Install

quite happy with this company. the install guys showed up a little late, and having the job taking longer than expected (i would suggest to take a day off when booking for something as such)., but John and Derrick were at least very courteous though & very professional.
It all started with Jennifer J. (sales rep), who was truly patient and informative during our quote process. With the Costco discount, this is right now the best deal i could find for the quality of install and materials (LENNOX 13ACX).

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Company Response

Thank you for taking the time to write a review. We certainly appreciate the business.

Aurora
Aurora
2 reviews Ottawa, ON
10/10

1989 Air conditioner Diagnostic, quote for replacement and execution of replacement/installation

Reliable Home Environment performed very professionally from A-Z, adjusted the quote to the client’s needs and budget, performed the removal of old and installation of new – impeccably, inspected work the next day and went extra-miles to secure client service and satisfaction.

I am highly recommending them to everyone interested in professional, approachable and timely services.

Aurora

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Company Response

Thank you for your great review! We take pride in the job we do and we strive to ensure that our customers needs are met and taken care of.
We look forward to continuing to work with you throughout the years.

Chris in Toronto
Chris in Toronto
1 review Ottawa, ON
10/10

Lennox 1.5 Ton Install

Reliable was quick and professional. Best price for the quality and efficiency of the unit, along with clean installation 3 days after my quote. Claire was professional and respectful of my time while running through the quoting process, and the installation team did a great job of installing - clean, quick, and even patched some holes in my DIY humidifier installation that I kept meaning to get to. Couldn't be happier.

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Company Response

Thanks for taking the time to write a review. We really appreciate your business!

Steven in Nepean
Steven in Nepean
1 review Ottawa, ON
10/10

Furnace replacement

Everyone from the initial tech to sales and the installers were friendly, forthcoming and accommodating. The installers were quick, professional and cleaned up nicely. I am pleased with the result and would recommend them to anyone.

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Company Response

Thank you for taking the time to send such a nice response. Thanks for the business, we really appreciate it!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Lennox 2 stage furnace

Everyone at Reliable was great. Our furnace died after hours on a Friday and the new one was up and next day. Excellent service and a great product. Really nice people too.

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Company Response

It has been our pleasure to serve your family for all these years. Having chosen Reliable to replace your furnace and AC twice! (...in 2 different homes) is truly humbling. Thanks for noticing that we like serving people and being different. Call us when you need us!
The Team Reliable

PK in Ottawa
PK in Ottawa
2 reviews Ottawa, ON
10/10

Continued good service

Had my new Lennox furnace, water heater and ac unit installed in 2014. Sale rep was very helpful. Installation was very professional and quick. All units have worked well over the years. I have continued to have annual service with them and the technicians (Vince) have always been helpful and courteous.

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Company Response

Thank you very much for taking the time to write this review. Our service technicians have been tasked with bringing the homeowner down in the basement to involve them in what they are doing. The industry standard should be explaining a maintenance to you. Vince will appreciate your words. I know he's proud of what he does and it shows.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliable Home Environment

If you're visiting Reliable Home Environment's site to write a review of our service, we invite you to submit a picture with your review.

Reliable Home Environment offers outstanding Lennox heating and air conditioning products and expert installation

If you're thinking of making changes to your home, Reliable Home Environment invites you to add us to your next HomeStars project by clicking the green button under "Write A Review!”

* * *

Reliable Home Environment is a Premier Dealer of Lennox heating, air conditioning, duct cleaning and HVAC products and services in and around Ottawa. Reliable Home Environment believes that everyone deserves great service and they strive to treat each and every customer the way they would like to be treated.

Because of their dedication to the customer and their ability to deliver unmatched comfort and service, Reliable Home Environment has won the Lennox Centurion Award for outstanding dealer performance.

Reliable Home Environment offers a solution for any heating, air conditioning and air quality need and provides efficient and affordable repairs and maintenance for every customer. They create detailed estimates so that every customer understands exactly what a service costs and why they need it.

Whether you’re in need of a new furnace, air conditioner, HVAC, water heater or you need the quality of your air tested, and you live in Ottawa, Reliable Home Environment has the solution for you.

* * *

Reliable Home Environment Offers the Best in Heating and Cooling for Ottawa Homeowners!

On top of offering the quality of Lennox air conditioning, heating and air quality products, Reliable Home Environment has Ottawa homeowners covered with quick and reliable product repairs and protection plans. They offer affordable service that’s just a phone call or email away.

Find out more about Reliable Home Environment and their products by:

Visiting their website:
http://www.reliablehome.ca/why-choose-us-homestars/

Visiting Lennox’s website:
www.lennox.com

Or calling them by clicking the “Telephone” button at the top of the page.

Other things you should know about Reliable Home Environment:

* They consistently offer unique sales and promotions on heating, air conditioners, HVAC and air quality control throughout the year. Check in at their website for new promotions!

* They offer a series of heating and cooling insurance and service packages that offer 24 hour/365 days per year emergency customer service. They even offer combo plans that cover both your heating AND cooling equipment.

* Reliable Home Environment provides each and every customer with detailed price breakdowns and will never include hidden costs in your bill.

Make sure to include a picture with your review if you have one!

* * *

Don’t forgot to add Reliable Home Environment to your next HomeStars project by clicking the green “My Project” button under “Write a Review.”

The “My Project” feature allows homeowners who are shopping for contractors to build a list directly on HomeStars and then contact them all at once.

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
Gas Furnaces, Gas Boilers, Water Heaters and Tanks, Furnace Servicing and Maintenance, Heating Protection Plans, Central Air Conditioners, Ductless Air Conditioners, Air Conditioners Servicing and Maintenance, Cooling Protection Plans, Duct Cleaning, Air Purification, Air Cleaning, Air Quality Control, Air Handlers, Humidifiers, Dehumidifiers, HEPA Filters, HVAC, Germicidal Lights
SERVICES
Furnace Installation, Ductless repair,Duct Cleaning, Furnace repair, Furnace Replacement, Furnace Inspection, Furnace Maintenance, Furnace Tune-Ups, Furnace Cleaning, Furnace Protection Plans, Air Conditioner Installation, Air Conditioning Maintenance, AC Inspection, AC Repair, Air Conditioner Protection Plans, Ductless Air Conditioner Installation, Duct Cleaning, Air Purification Installation, Air Purification Maintenance, Air Purification Tune-Ups, Humidifier Maintenance, Dehumidifier Maintenance, Air Handler Installation, Air Handler Maintenance, Air Handler Tune-Ups, Insurance Combo Plans, Heating and Cooling Service Plans, Solo Inspection and Maintenance Plans
BRANDS
Lennox, HealthyClimate, Humiditrol, Honeywell, Nest, Ecobee, Sensi, NTI,Neotherm
SPECIALITIES
Ductless air conditioning, IESO, Cold Climate Heat pump authorities, Heat Loss Heat Gain
WEBSITE
http://www.reliablehome.ca/why-choose-us/why-choose-us-homestars/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
24
PAYMENT METHOD
Competitive interest rates, No down payment, No annual fee, Credit lines available, Low monthly payments
LICENSES
Better Business Bureau A+ rating, Dave Lennox Premier Dealer
MEMBERSHIPS
Green On, Energy Star, Lennox, HRAI SNAP Financial Group
LIABILITY INSURANCE
Yes
DIPLOMAS
Gas fitter and refrigeration journeyman status
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment is protected for between 5 and 10 years under limited warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.