I actually wanted to write this review on Confidence Garage Door Ltd (9120 Leslie Street, Unit 1, Richmond Hill, Ont. L4B 3J9) earlier by was preempted by high priorities…but also I did not want to put this up before the warranty expired.
In 2014, I engaged this company to replace my garage door. The product was good, CHI overhead garage door, but the service was terrible and the salesman (Joe) was arrogant. He explicitly implied that my business was so small to take it seriously.
First of all, they always missed their appointments. Usually the appointment was for a “day”, without specific time slot, and there were multiple times, after waiting for almost a whole day, they called me around 5pm cancelling the appointment. I escalated to the owner once, but the response was that he did not understand the reason of me being dissatisfied. Imaging a company could not manage its own schedule for the next 24 hours, but asking you to commit a time which is a month ahead!
Secondly, their craftsmanship was sub-standard. The pulleys and springs were not installed properly during the initial installation. Then I noticed that the tracks were not levelled and the salesman said it was not possible despite I brought pictures to show them. Instead the salesman, trying to take the opportunity to sell their high-end opener, blamed my garage door openers not working properly.
After fixing the track levelling problem, I found that the tracks were cutting into the door brackets. Should I have not found that, the brackets would be broken in 12 months.
The overall experience was terrible and emotionally taxing. I definitely do not recommend this company.