Have had carpet cleaning in the past and it was affordable and done well. I had my ducts cleaned as well this time, mistake. Cost was double that of the quote
- Company Response
Thank you for taking the time to provide us with your feedback, we truly appreciate it! I am sorry that you were not satisfied with your recent Duct Cleaning service. Duct cleaning can be a lot more difficult to accurately price out over the phone, as systems can be very different from one home to the next, which is why our technicians always make sure to do a full walkthrough of your system as soon as they arrive, that way if there are any additional components to the standard package (which only covers 2 Main Ducts, and up to 15 Vents), it is their job to make you aware of this, and give you the option to have these additional components cleaned. This is never mandatory, of course, we just want to make sure that you are well informed that way you can make the decision as it is your home. We would like the opportunity to further discuss your concerns so I do ask that you please contact our office at your earliest convenience and we will be happy to assist you.
The Super Value Home Services Team