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Sundeck Solutions Inc.
Star Score
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94%

This is the average rating based on homeowner reviews.
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Reviews by rating (past 12 months)

Reviews for Sundeck Solutions Inc.

Average customer rating:
9.7 10 (43 reviews)

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Anderson's in Calgary
Anderson's in Calgary
1 review Calgary, AB
10/10

Complete Deck re-build

Marc and the entire team at Sundeck Solutions were very good to work with from start to finish.
Project was done very professionally, om time, on budget and we are very pleased with the finished product.
The site crew were very respectful of our property throughout the project and Nolan as site supervisor kept us completely up to date throughout the project.
Overall a very satisfying experience and we would recommend them to all our family and friends

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NS109 in Calgary
NS109 in Calgary
1 review Calgary, AB
10/10

Vinyl and Rail repair and installation on our Deck

Marc and his team where a breath of fresh air in a complicated insurance claim we had to make after wind damage to our home. Not only were they polite to deal with, respectful of our time but they did what they said they were going to. The efficiency of the team enabled the job to be completed in one day and the deck looks great- a superior product and we are very happy with the result. We would not hesitate to recommend Mark and Sundeck Solutions to anyone looking to improve their deck or build an addition.

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Larry & Karen in Calgary
Larry & Karen in Calgary
2 reviews Calgary, AB
10/10

New Deck

We met Marc and his team at the Reno Show two years ago. We took some time to consider our needs and interviewed several contractors.
We felt comfortable with Marc and trusted he could deliver what we wanted. He provided a fixed price contract with a detailed scope.

Construction started on time and the team was a pleasure to work with. The team was very skilled and from the onset I knew we would get a great deck.

Would like to also acknowledge Nolan, who led the on site work and is a true craftsman and a pleasure to work with.

As in any project there a couple of issues. To be fair, one issue was due to drawings we supplied. Discussed the issues with Marc and he committed to remedy at no additional cost.

Overall the project took a little longer than planned, but came in on the quoted cost.

We love the new deck and would gladly recommend Marc and Sundeck.

Larry & Karen

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Dave H in Calgary
Dave H in Calgary
1 review Calgary, AB
10/10

New vinyl decking plus full topless railing package.

We had a fairly complicated project, but Marc and the Sundeck team performed beyond our expectations!
Every member of the team were experienced, professional and personable.
We just love our new deck!

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Company Response

Hi Dave,

Thanks for taking the time to share the experience you had dealing with Sundeck and the team. It was our pleasure bringing your vision to reality. I hope you and your family enjoy your new deck and the great views for years to come!!

Thanks again, we appreciate your business very much!

Joel in Calgary
Joel in Calgary
1 review Calgary, AB
1/10

Simple Railing Job didn't Turn Out Well Customer Service Even Worse

We had an awful experience with Marc and Sundeck Solutions Inc. A true test of character is when things don't turn out right. Simple one piece railing spanning post to post not installed square, looks bad. Never communicated to us that it would install that way and it never occurred to us that a professional would measure, plan, and execute an install in this manner. We met to voice our concerns about the inadequate fit and finish and got a very fast turnaround from being told face to face it was important and they wanted to make it right to an email saying they wouldn't be doing anything further and here is your invoice. We would not recommend and wish we didn't get referred to this company.

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Company Response

We were contracted to build a custom one of a kind aluminum railing to replace an existing steel rail. This was a very unique deck, as it was over living space and our railing needed to be face mounted to avoid penetrating the membrane and causing water damage. We designed and built a new rail that mounted exactly how the existing rail mounted (Face screwed to the deck). Due to the deck being on the third story we had to contract a crane & operator to get the rail up for us. The railing was installed successfully and fit great. After following up with the client the next day, we were informed that they had concerns about the railing install. Making this a priority, I met with both Joel & Karen on site. They expressed to me that the right side of the rail was sitting in from the edge a little more than the left side. I politely explained that this was due to the original deck being out of square. They acknowledged the fact that this was the case but still wanted the rail to have the same profile on both sides. I recommend they rebuild the deck if that was the case. The clients then asked me to let them think about what they wanted to do, and they would contact me after the weekend. They wrote me on the following Tuesday and demanded the railing be taken down until they contracted someone to rebuild their deck. I replied and informed them that we would need to contract a crane 2 more times and also pay our installers for two more site visits. I expressed that we would gladly help them resolve this problem but I would have to ask them to cover the cost and clear up the current invoice with us as this process could take them months to complete as its a difficult project due to heights. Unfortunately, they replied to my email stating I was to blame for their rail being the way it was and that they did not want our help resolving the situation. They stated that they would leave me a homestars review, and while we greatly appreciate all client feedback, good or bad, I think that it’s important to note that the the safety of my clients, as well as the structural integrity of the building is our top priority. Unfortunately in this case we were not able to accommodate the client’s aesthetic expectations on a pre-existing structure.
At this point I feel like it is important that I stand up for myself and what my company believes in. I have been working very hard over the past 14 Seasons to run an honest business and not once has someone attacked my character.

Again, we really appreciate all client feedback and are constantly using the information to make improvements in order to enhance our clients experiences.

Marc Morisset (President)

Donna in Calgary
Donna in Calgary
1 review Calgary, AB
10/10

Great Company

This is the second time we used Sundeck Solutions and once again they provided exemplary workmanship and customer service. They go out of their way to ensure you are completely satisfied. We will always recommend their services to anyone looking for this type of work.

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Company Response

Hi Donna, thank you so much for your kind words and recommendation. It was great doing business with you, we are always happy to hear from past customers, especially ones from back in 2006! Have a great summer!

MAXgreen Windows, Doors, Siding, Roofing
MAXgreen Windows, Doors, Siding, Roofing
6 reviews Calgary, AB
10/10

Gorgeous Deck and Amazing Craftsmen!

We hired Marc from Sundeck Solutions to design and build a new deck for us as the existing builder installed one was too small for us.

Marc showed us his amazing portfolio and we instantly knew which look we wanted.

He then drew up 3D plans for us so we could visualize what the deck would look like on our place. Marc even ensured the smallest details were checked so we could get the largest deck possible with the far edge following the fence line and maximizing the build within the code required set backs. He was very knowledgeable about the construction and we knew we were in good hands.

The work started when they said they would and the guys worked efficiently and were very clean and respectful throughout the project.

The glass and railing was delayed but that made sense as they build everything before ordering the railing to ensure a perfect fit and no waste.

The deck is beautiful and we can't wait for years of outdoor living enjoyment! Thanks Marc, Andrew, Nolan and team!!

I can't wait for the final drone pictures too!

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Company Response

Thank you Adam! We are so glad you are happy with your new deck. Everyone at Sundeck Solutions works hard to make each job a positive experience, and the details are important to us. It was a pleasure to work with you, and we hope you enjoy your new outdoor living space for years to come.

wmccall in Calgary
wmccall in Calgary
1 review Calgary, AB
10/10

Sundeck vinyl replacement

Our house and deck in Hanson Ranch were built in 2000 and has a SW exposure which gets very hot in the summer. The gray vinyl decking had a few previous repairs and more were needed so time to replace. We checked out the home show and Sundeck Solutions display stood out from the others. They spent the time to explain the different products they offered as well as the process involved to replace the existing material. We had two other companies quote us for the job. We went to each of their offices to look at the product. They were all close on price and Sundeck Solution was in the middle of the pack. We looked at pictures from previous jobs and were most comfortable with Marc, his company and the product line he was installing. Everything promised was delivered and the deck and landings look fabulous. There was only a small section of plywood (by the door) that had to be replaced and was covered in the quote. Three of the stair risers had vinyl on them but two were missed on the installation. There was nothing of this mentioned in the quote but Marc was good to his word as we had discussed it. He had a fellow out a few days later and it was installed. What a beautiful product (68 Driftwood Plank) and job on the installation. I would not hesitate to recommend Marc and his company to others.

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Company Response

Thank you, Wayne, for sharing your experience with Sundeck! I'm glad we were able to be part of this project and hope you enjoy your new Deksmart Vinyl Deck for years to come! Marc

Luc in Chestermere
Luc in Chestermere
1 review Chestermere, AB
10/10

Large Balcony Repair

Sundeck Solutions recently completed a repair and recovering of my upstairs balcony. The balcony is quite large as it services three bedrooms. The repair involved removing the old vinyl cover and the supporting plywood which had rotted badly in many locations. Luckily the existing joists and balcony header were in reasonable condition. Although the job was probably smaller than most for Sundeck solutions it was technically critical and trickly - the balcony serves as part of the roof for a finished area of the house underneath and the existing plywood (which had to be removed) went slighly underneach the stucco finish of the house. Sundeck Solutions had to deal with the extra (which involved extra materials and labour) which had not been anticipated at the time they gave me the estimate. Nevertheless, Sundeck solutions completed the job on time and without increasing the cost they had estimated. I expected the cost to go up a bit but it did not. Sundeck Solutions completed the job smoothly and the deck looks wonderful. Their trades people were friendly, cooperative, informative and very capable and expert. I cannot think of anything that Sundeck could have done to make the job any better.

1 of 1 people found this review helpful.
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Company Response

Wow! Thank you for the glowing review Luc! We are so grateful to have some of the best tradesman in the industry. I'm glad we were able to help you!

Thanks again for the work and all the best!

Marc M

TRBUG54 in Calgary
TRBUG54 in Calgary
1 review Calgary, AB
10/10

Deck Vinyl Replacement

Great service, quality product with a professional, efficient installation. We highly recommend Sundeck Solutions Inc. Our deck looks brand new and greatly appreciate the job being done in one day so our downtime was a non-issue.
Thank you.

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Company Response

Thank you so much for taking the time to share your experience! It was our pleasure working with you on your project!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sundeck Solutions Inc.

Sundeck Solutions Inc. is a leader in designing and building maintenance free decking for residential and commercial applications. We are a family owned business operating in Calgary and servicing Western Canada since 2005.

We offer variety of services, including: custom deck design, deck building, deck renovations and resurfacing, waterproof vinyl decking, composite decks, custom welded and powder coated aluminum railing, handrails and gates, and spiral staircases.

We can design and build a deck from scratch or take an existing, tired, and rotted deck and bring it back to life.

With over fifty years of combined experience between our team there is not much that Sundeck Solutions hasn’t designed and built when it comes to decks.

We would welcome an opportunity to meet with you to discuss your needs and help you design a maintenance-free deck that you will be proud of and enjoy for years to come.

Please call us, you’ll be pleased with the results, and we’d love to have you as a valued customer.

CATEGORIES
Decks and Railings
PRODUCTS
- Vinyl decking - PVC & Composite decking - all other wood deck types - custom aluminum railings.
SERVICES
Whether you are a home owner looking to add some elegance and functionality to your deck, a professional decking contractor looking for a competitive edge. Sundeck Solutions Inc has you covered. - custom deck design - deck building - deck renovations and resurfacing - waterproof vinyl decking - composite decks - custom welded and powder coated aluminum railing, handrails, gates, and spiral staircases
BRANDS
- Deksmart Vinyl Decking -Azek PVC Decking -Fiberon Decking - Trex Composite Decking - Custom Aluminum Railings fabricated here in Calgary
WEBSITE
http://calgaryvinyldecking.com
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
14
PAYMENT METHOD
Visa, Mastercard, Personal Cheques, Cash and Drafts
LICENSES
Yes
MEMBERSHIPS
BBB of Souther Alberta
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-25 Year Limited Warranty on our Decks
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.