City Roofing & Aluminum Co.

Roofing
Toronto ON M1V 0B7
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Roofing
City Roofing & Aluminum Co.
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97%

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Reviews for City Roofing & Aluminum Co.

Average customer rating:
9.7 10 (146 reviews)

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Sandie in Toronto
Sandie in Toronto
1 review Toronto, ON
10/10

replacing missing shingle piece

Thank you Peter from City Roofing's prompt response to my request to replace my missing piece of shingles due to strong wind recently at the cost of zero. He also inspected my other shingles are intact and fine.

Approximate cost of services:
$0.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Mike L from Markham in Markham
Mike L from Markham in Markham
1 review Markham, ON
10/10

Roofing replacement

Peter was very knowledgeable and helpful. City Roofing did a good job on the roof and they did a thorough clean-up afterwards. They even cleaned out the eavestrough and checked all the downpipes to make sure everything was secure. Thanks Peter

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Anita in Markham
Anita in Markham
1 review Markham, ON
10/10

Roofing

Peter is very knowledgeable and his team is professional and efficient. He personally came to check the roof to make sure it's okay when the job was done. The roofing job is done within a day.

We have recommended Peter to our friends and they also are happy with their new roof and his customer service.

Thank you Peter and team!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Edward in Toronto
Edward in Toronto
1 review Toronto, ON
10/10

Roofing

Had a roof installed by City in summer of 2009. A few shingles were blown off by a vicious wind storm recently. Since the installation carries a 10 years labour warranty, so I called City for help. Peter returned my call the next day, and two days later the missing pieces were reinstall. Thanks Peter for the prompt services .

Approximate cost of services:
$0.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Private User
Private User
Private User reviews Markham, ON
10/10

Home Roof Replacement

The process from ordering to installation was efficient and problem-free. I requested the BP shingles to get the BP Weather-Tite extended warranty. This needs a certified roofer (which they are), specific products (which they ensured) and then they had to apply for a Warranty # for me.. Registered and extremely satisfied. Job well done. Thanks!

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Private User
Private User
Private User reviews , ON
10/10

Great service!

I called City Roofing on a Saturday afternoon but got his voice mail. Peter returned my call that evening at around 7 pm and I told him I needed to have all my roof vents replaced. He immediately scheduled me for a next day visit and repair. That's fast service! Price was fair so I had him proceed with the job and it was all done by Sunday evening. Good job Peter!

Approximate cost of services:
$0.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Roof Shingle Replacement

Peter and his crew are professional, fast, and extremely thorough.
I couldn't believe the extremely high quality of workmanship and the fast pace these guys worked. The finished product was amazing and the cleanup job on the site was meticulous, and all done in one day. The pictures speak volumes! I would recommend City Roofing without hesitation!
Thanks Peter, and crew!

Approximate cost of services:
$0.00
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Company Response

Thank you for your valuable review!
We will definitely keep up the good work and service.

Private User
Private User
Private User reviews Markham, ON
0/10

NO SHOWS - WILL LET YOU DOWN!

Peter contacted me through a posting I created on Homestars. I have attached an entire transcript of my conversation with Peter Yee after he first called me. You will see this deadbeat is full of promise and never showed up. I had to contantly babysit Peter and ask him if he was coming. He never showed up once. First because he was too busy with another job. Next, he says will show at 9:00 am (before any rain was to start that day) only to conveniently be so close to my house at noon and turn the car around because it was raining (It stoped raining a half hour later). Eventually he just stopped replying. Definitly call this company if you want someone overprinced and unreliable who wont even show up. Found a local person to do the job for half the price. Thanks Peter, you are top notch respectable person in the industry. We should all be so lucky to want to do business with a company like yours with such great integrity!

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We're sorry to hear you had a bad experience with our service. As we all know that exterior work especially roofing repair is highly weather depending and there's no way we can predict the weather accurately. When it rains, we inevitably have to put off the work before even starting until the next scheduled day is set up again. Often we won't come back half an hour later to re-start the work as the weather may change again. On the other hand it is very important for a roofing contractor to take responsibility of customer's property for any water damage in case of unexpected weather factors.
All in all, we do strive to provide the fastest service possible to our customers but unfortunately weather change is beyond our control.

Private User
Private User
Private User reviews Markham, ON
10/10

Exceptional after-sale service

I had my roof replaced by City Roofing 3 years ago. Recently I found some nails were loose so I called Peter to fix them. It was not an emergency case so I didn't expect he come right away in their peak season, but he came at his earliest possibility anyway. He patiently check everywhere and fixed more than I asked. I am very satisfied with their service and would be very happy to recommend them to others.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your valuable review!
We appreciate your patience and kindness as we will stand behind all of our work as promised. We will definitely keep up the good work and service.

Dan in Calgary
Dan in Calgary
1 review Calgary, AB
0/10

Terrible Service!!!

Had roofing repair work done with Peter a year ago. This year the roof started to leak again and we called Peter to come back and fix the problem. We made two appointments with him (which was set by him), but he never show up and he doesn't even bother to call and let us know he can't make it, wasted two days of our time. When we finally got a hold of him through e-mail he just keep on making excuses and not giving us straight answers. We eventually got tired of his poor communication and the major delays we decided to find other company. THIS IS THE WORST SERVICE EVER!! I would definitely not recommend hiring them for any work.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We do apologize for any delay or dissatisfaction it may have caused. This particular roof replacement was completed back in 2011 and your skylight leak isn't under our warranty as it wasn't replaced at the time.
However, We did respond to your calls and email of callback and did offer an appointment to see what the problem was. We only found out on the appointment day that you didn't want to wait and already had it resolved.
We do strive to provide the fastest service possible to all of our customers and please understand that service call may take a little longer than normal during our peak season if it isn't an emergency in nature. An extra patience is greatly appreciated as we stand behind all of our work.

Thank you for your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Roofing & Aluminum Co.

City roofing and aluminum co. has been in business since 1994, over all these years, our extreme commitment to excellence and customer service make us one of the most trusted name in the roofing industry.
Our roofing department offers residential and commercial services including re-roofing; new roof construction and retro-fitting, we install a wide range of materials such as asphalt shingles, metal roofing, composite roof and cedar wood shakes.
Our aluminum department offers complete aluminum product.s and sheet metal work, our crews utilizes state of art tools and equipment to install aluminum soffit, fascia, seamless eavestrough and rainware accessories.
What’s more, in addition to providing re-roofing services and new construction work, we also offer roofing repair services, on-going maintenance service, and roofing inspection consultations. These services are designed to extend the life of your roof by identifying and fixing the minor problems before they become major issues.

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.