It looks like this company has done a lot of high quality fence work and I'm sure they are experienced. But I did want to share one instance where Pratema and her team behaved extremely unprofessional - they basically weaseled themselves out of doing an estimated project and ended up wasting a lot of my time.
To acknowledge upfront, our town house property wasn't an easy project to begin with. We needed 2 x 23 foot side fences replaced without good access (as we're facing a condo and material would have to be brought over an existing fence).
Nevertheless, we were upfront about this, and Pratema visited our property to understand the situation. She took pictures, we agreed to a price, put in a written estimate, she took a deposit and we set a date. I took the time to obtain permission from neighbours and the condo, and moved patio furniture around.
Today, the crew arrived for the agreed start date and I could see from their body language that there was hesitation to start. After 30 minutes of looking around, Pratema basically decided that they can't do one side of the fence and pulled out of the agreed estimate.
My gut feel is that the project was too complicated for the amount, and they prefer larger and easier projects. So they found a reason to disband.
This alone is highly unprofessional and I would not recommend them to anyone (even though she was nice enough to give back the deposit).