We would like to sincerely apologize as we feel there was some confusion around our pricing and service. We had tried to confirm our initial appointment time with you, but when we were unable to reach you, we had to cancel. The price that we had quoted was $175.00 plus tax for the two small rooms and the stairs, but upon seeing the size of the full basement, the area was much larger than how it had been described, which impacted the total price for our cleaning services. The $135 you mention in your review is not our pricing – could this quote have come from another vendor?
Because of the confusion, we did not charge you for the additional room we cleaned, and we are very sorry that this wasn’t the experience you were hoping for. We want our clients to be satisfied with both the price and the service we provide, and hope that you will consider calling us so we can talk through what the miscommunication was so we can continue to improve our service to our clients.
Please feel free to call us directly at: 905-619-2153 so we can clear the air and make this right.
Thanks and we hope to hear from you,
- Canadian Carpet Cleaning & Janitorial Services