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Royal Furniture, Whitby

Whitby ON L1N2K7
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Royal Furniture, Whitby
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Reviews by rating (past 12 months)

Reviews for Royal Furniture, Whitby

Average customer rating:
0.5 10 (2 reviews)

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Kyle from Oshawa
Kyle from Oshawa
1 review Oshawa, ON

2 sofas

I put a deposit of $400 down on 2 sofas I ordered after a week they called and said my colour is on back order for 6-8 weeks so I said I would like my deposit back as I needed the sofas thanksgiving, they said no and if I would like to cancel the order I loose the deposit so I had no choice but to wait. and when they came today the delivery guys were very rude and wile carrying it in the house they damages a wall pretty bad so I called the store and they said I wasent telling the truth and said it was already damaged. STAY AWAY it's not worth it.

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Customer#1 from Scarborough
Customer#1 from Scarborough
2 reviews Scarborough, ON

First Review


Leather Sofa

I purchased leather (bounded) Sofa and loveset from this store. At first visit sales guy (family member) said that delivery is included and you can purchase any leather color from sample. All sofa's are custom made. At time of ordering, asked for separate delivery charge and make every effort to sale Chocolate (may be ready made) colored sofa. After accepting order, in few days received phone call with every excuse to sale same (chocolate) sofa again but when insist to cancel order if requeste (burgandy) sofa can not be made. Finally received sofa with burgandy color.

Delivery guys were so rude and even after request did not removed dirty shoes or not bother to put booty on shoes, that left dirt mark on carpet. When asked to remove packaging, asked me to give me knife. Just cut plastic wrapping and left without moving sofa's to remove it. Not to mentioned that sofa delivered with just plastic (no box) and delivery person did not collect packaging.

Even within 1-2 months, sofa became soft and feels like sunkin inside. There are couple spots where you can see staples and not finished properly. When asked, there is no response and I do not expect that they would come to fix them as I gave up on that.

I will never every buy anything from this store. You may find comparable product at comparable price and better to avoid this store.

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