Called to get replacement part prices on fridge and stove damages. The guy immediately said they don't do that...I said "you don't replace parts?", he says "well...uh...yes..."
Me: "Okay first one is a Samsung fridge door, do you want the model number?"
Him: "No. $700."
Me: "$700? For either left or right side?"
Me: "Ok, how about the freezer door?"
Me: "Okay can I get these amounts in a quote?"
Him: "No, we can't do that without looking at it and it's $140 for me to come do that, so unless you want to pay me..."
Laughable experience. Not sure how these guys get any business when they're completely unwilling to answer even the most basic parts questions.
Edit: Now he is phoning me non-stop at work to harass me over this review. Calling me a frauder for asking them about parts prices??? 11 calls and counting, with voice mails threatening to report me (LOL) unless I remove the negative review immediately. Won't answer my calls when he sees my number.
And for the record, I was absolutely willing to pay for a quote. Was not, however, willing to keep twisting arms to get someone to work on a job they clearly weren't interested in, OR to deal with a lazy, inept employee.
"We don't do part replacements" is how you start the call...?
You won't take 30 seconds to look up a model number, because "every fridge and freezer door costs the same"...? Are you kidding?
And when I ask if it's possible to get these prices, which are clearly in no way accurate, written down so that I am not surprised later on with an actual price that is triple, I get attitude with "no, I won't give you a proper quote unless you're going to pay me $140 to come look at it"?
1) When a potential customer has all of the necessary information ready for you, there is no excuse not to take a few seconds to look up a part and give an estimate based in reality. If you don't like to give quotes without seeing something in person, or if you are too busy at the time of the call; fine, just say so. But don't act lazy and uncaring, as if I'm inconveniencing you by calling your business, and then get surprised when it isn't appreciated.
2) When you get a bad review, deal with it like a grown-up. Don't harass the customer and make nonsense threats to try and scare them into removing the negative review. Take the feedback, look in the mirror, do better next time.