City Appliance & Refrigeration Services

Appliance Repair
Edmonton AB T6L 6P6
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Appliance Repair
City Appliance & Refrigeration Services
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87%

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Reviews by rating (past 12 months)

Reviews for City Appliance & Refrigeration Services

Average customer rating:
9 10 (187 reviews)

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Steve Marsden from Edmonton
Steve Marsden from Edmonton
2 reviews Edmonton, AB
10/10

Dishwasher repair

Mohindar of City Appliance was willing to come out on a weekend for a very reasonable price to fix our dishwasher. It had a piece of glass obstructing the pump.

Not only was he on time, he managed to come early, freeing up my day. He was very professional, polite and competent

I have used City Appliance before, but never written them a review. I have never been disappointed

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Company Response

Thanks for your business

Margaret Ewing in Toronto
Margaret Ewing in Toronto
2 reviews Edmonton, AB
10/10

Stove repair

stove not functioning - called Sagoo and he troubleshot over the phone and assumed it might be an element. Turned out, after his visit, it was a malfunctioning clock. He was able to order the part and within 48 hours I have a perfectly operational stove. Yahoo! I would highly recommend this company - highly professional, efficient and on top of things.

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Company Response

Thanks for your business

Not Happy in Edmonton
Not Happy in Edmonton
1 review Edmonton, AB
0/10

Unsatisfied Customer!

The issue was the machine spinned at a high rate regardless of the setting, then within a few days the machine would not proceed past the initial phase of the wash cycle. Called City Appliance and for a cost of $341.25 ($75 service charge, $75 labour and $175 for a control motor) the fellow determined was the issue was resolved. The fellow ran a quick spin and then started a wash cycle to demonstrate that it was repaired, but did not go through the whole cycle. I was advised that the bearings were going, hence the louder than usual spin noise. However, the fellow indicated I could continue to use the machine as long as I could tolerate the loud noise. Three days later, after four loads of laundry, the machine was again not proceeding past the initial stage of the wash cycle. I certainly wondered if it was the control motor at all? I immediately contacted City Appliance advising him that the replacement did not repair the problem. He indicated that he was unable to come this day, but would contact me the following day to come out. He did not call back, so I have paid $341.25 for nothing. Best practice is for the business person to follow up with the customer to resolve failed repair issues. This indicates to me once paid, there is limited incentive to follow up with failed repairs. What is the point of 30 day warranty on parts and labour? In retrospect, I should have asked for the new control motor packaging and kept the old one. Then I could have requested a refund of the new motor and have the old one put back in as it did not appear to be the issue. Or was the new motor a defective one? I will not know these things as no one called me back. Additionally, on the invoice he documented it to be a fridge, not a washer, so I guess that may have voided the whole repair regardless? Yes, I know that the response will be for me to have called back to inquire if he was coming, however, I am the customer and after my initial call, it would be the service provider's responsibility to be attentive to a customer's needs. Based on my experience, I would not recommend this service.

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Company Response

I am sorry my van transmission broke down for over 2 weeks, I couldn't get their, but even it was job to call let her know but happen, she could also call to find out, but happened no show, she had 10 min to write the big story. But did not have time to make call to find out what happened,I am willing to do it now no charge

helloe in Edmonton
helloe in Edmonton
1 review Edmonton, AB
9/10

Very Knowledgeable

I have used City Appliance several times in the past and have never been disappointed. He usually knows what is going on with the appliance before he shows up which is very good because he usually has the right part to fix the issue on the first visit.

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Company Response

Thank you

wesc in Edmonton
wesc in Edmonton
2 reviews Edmonton, AB
10/10

Holiday stress!

Day before we were leaving for holidays, fridge stopped working!!!
Found this company online and right from the first contact all went very well. Sagoo showed up right on time and knew what the problem was, as he had the part on hand. A short time later we once again had refrigeration. This is the way I wished repairing would happen.
Many Thanks Wes

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Company Response

Thank you for opportunity to repair your fridge.have nice holidays

Jennifer in Edmonton
Jennifer in Edmonton
1 review Edmonton, AB
10/10

Dryer repair

I discovered my dryer was not working properly and called City at about 1pm to see about having a repairman coming to look at it. I was pleasently surprised that they would make it later the same day. The guy arrived around 3:30, checked the problem and had the part replaced just after 4pm. Very courteous, quick and neat. I would definately use this company for any of my appliance repair needs and reccomend them to others.

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Company Response

Thank you for the business

Peter in Edmonton
Peter in Edmonton
1 review Edmonton, AB
10/10

Dish Washer repair

our dish washer wasn't working well.

I contacted them in the morning and their repairman (Sagoo) came in the afternoon.

He almost immediately knew the issue and the repair was done in less than 1 hour!

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Company Response

Thank you for the business

Shielac in Edmonton
Shielac in Edmonton
1 review Edmonton, AB
10/10

Exactly what was expected

Called this morning. Was to,d he would be here between 10-11. Showed up at 10:40. When I called he asked if it was digital controls. I said yes, and he knew right away the circuit board was burnt out. Replaced it. Took 10minutes. Circuit board was 300$ service charge and labour 125 and then taxes. Cheaper than a new fridge!!
Very ?

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Company Response

Thanks for your business

Fridge working in Edmonton
Fridge working in Edmonton
1 review Edmonton, AB
10/10

Refrigerator repair

Excellent service. Called City Appliance this morning, and luckily they were able to send a service person this afternoon. Very knowledgable, professional and friendly. Will definitely call City Appliance for all my appliance needs. Thank you!

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Company Response

Thank you for the business

Private User
Private User
Private User reviews Edmonton, AB
10/10

Washing machine repair

My washing machine decided last night it didn't want to agitate or spin any more. I called City Appliance mid morning & he was here within 3 hours of my call. I was very pleased to have same day service & happy the machine was repairable. Thank you!

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Company Response

Thank you for your business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Appliance & Refrigeration Services

City Appliance and Refrigeration Services is a reliable appliance repair service provider in Edmonton. We are available 24/7 for house calls. Since inception, we have been offering top-notch repairing services that prolong the life of your appliance for years. We repair your fridge, dishwasher, freezer, stove, refrigerator, washer dryer, and so on.

CATEGORIES
Appliance Repair
PRODUCTS
Washer, dryer, fridge, stove, dishwasher, freezer
SERVICES
Appliance repair in edmonton, Appliance repair in st.albert, appliance repair in sherwood park, Samsung appliance repair edmonton, Whirlpool appliance repair st. albert, Amana appliance repair sherwood park, L.G. appliance repair in edmonton, Samsung appliance repair sherwood park, Whirlpool appliance repair edmonton, Amana appliance repair st. albert, dishwasher repair in edmonton, washer repair st. albert, dryer repair sherwood park, washer repair in edmonton, dryer repair in edmonton, fridge repair in edmonton, fridge repair st. albert, fridge repair sherwood park, 24 hours fridge repair edmonton,subzero fridge repair edmonton
BRANDS
L.G. Samsung,whirlpool, kitchenaid, hot point, General electric, inglis, frigidaire, electolux, maytag, woods, sub zero, white Westinghouse, roper, estate, Kirkland, Kenmore, Gibson, estate, crosley, admiral, amana, woods and others
WEBSITE
http://www.cityappliance.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
2
PAYMENT METHOD
Visa,master card,debit,or cash
LIABILITY INSURANCE
Yes
DIPLOMAS
Journeyman
WARRANTY TERMS
30 days labour and 90 days to one year parts
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