We got a custom bedframe made at this location. The customer service was great the first time we went into the store just to browse as we happened to be in the area and it was the only reason we went back there to look again when we were ready to buy furniture. Jon was very helpful in explaining the details and Natalie was amazing with the follow-up. The bedframe was completed right on time and delivery was made convenient by working with our schedule. The guys who delivered and assembled were very friendly. I'm sure they tried to be as careful as they could going up the stairs as it was a bit tight but three sections of the wall up the stairs were dented and scratched significantly which means we will have to fix & repaint at some point which is unfortunate as we just got the entire house completely repainted. I'm very happy with the quality of the bed - it looks beautiful. My one complaint about the bed is that the wood legs that support the mattress underneath were raw and not stained to the same dark colour as the 4 leg posts which can be seen when standing directly in front of the bed so it really stands out against our dark hardwood floors. I would consider this business for any future furniture needs given their great quality and customer service.