Replacement of eaves trough and down spout.
- Approximate cost of services:
- $535.00
- Company Response
Hi Suzanne,
Thank you for taking the time to leave us a review and that you for trusting us with your project.
Blake
Replacement of eaves trough and down spout.
Hi Suzanne,
Thank you for taking the time to leave us a review and that you for trusting us with your project.
Blake
Hello sir,
I totally agree. $150.00 (pre-tax) for 15 minutes work is very high.
I encourage you to consider the following:
2 servicemen sent across the city and back (they are paid drive time of course) bringing the true duration of time to about 1.5 hours (3 man hours in total). Additional soft cost expenses (gas, fasteners, creation of work order, invoice, collection etc.) bring the profit margin lower than a meal for one at Applebee's.
Also consider (which was not reflected in cost) how well you were serviced. We responded to your lead within a minute, and our servicemen were there within a hour or two (which was much faster than I had promised).
We over promised then over delivered, and in return received a 2/10 review without the opportunity to justify the charge to you (which you approved, but I would have been willing to reduce just to please a customer).
I hope this information gives you assurance that your money was well spent.
I'm not sure if you have the option to change the score you rated us at, but a 2/10 for a 10/10 job seems unjust.
Please do not hesitate to contact me directly 24/7 should you wish to discuss further.
Thanks,
Blake
Hey Britt,
Thanks a million for taking the time to leave us a review. I would be happy to send some pics that are not visible from the ground. Thanks again for trusting us with your project.
Blake
Hi Christina,
Thanks so much for the excellent review! We are glad to hear you are happy with the work and service. It was a pleasure working with you on this project, all the best!
Kary
Thank you Kent very much for the awesome review ! We would be pleased to work with you again in the future. Have a great long weekend :)
Blake
Hey Xian,
Snopocalipse haha Very Suitable term. What a winter.
Thank you very much for the review, and for trusting us with your project. You were a pleasure to work for and wish you and the fam all the best :) If you ever have any questions or concerns, please never hesitate to contact me at any time.
Cheers
That's for the great review KC :)
Glad to hear you were happy with our service !
Until next time! Take care
TW
Thanks so much for the review, Sandra! It was a pleasure working with you :)
Hey John,
Thanks so much for the excellent review. We are thrilled to hear you are happy with the work and service, it was a pleasure working with you on this project and look forward to potential future projects together. Thanks again!
Kary Donohoo
Insulation top-up in a home attic
Hey Dave
Thanks for your time in writing the review!
I'm disappointed to hear you had less than a 10/10 experience. Definitely appreciate and respect the honest review and will use this experience in the future to better serve our clients.
Next time please don't pull on the hose hahaha
;) JK
Talk with ya soon
At Mega Roofing & Exteriors Inc. we offer a wide range of high-quality exterior services throughout southern Alberta, specializing in all roofing applications, exterior cladding (including vinyl and cement board) soffit/fascia & eavestroughs both 5" & 6". We also offer 24 hour emergency repair response line for any of our services.
Our company's core values are Honesty & Integrity, and we take extreme pride in our workmanship & exceptional customer service. We strive to go above and beyond, to ensure every client's satisfaction, whether it is an eavestrough cleaning, small repair service or a complete exterior renovation (roof, siding, all soft metals).
We have financing facilities available (OAC).