Rock Bottom Underpinning

Foundations
1750 The Queensway Toronto ON M9C 5H5
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Foundations
Rock Bottom Underpinning
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95%

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Reviews for Rock Bottom Underpinning

Average customer rating:
9.7 10 (80 reviews)

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Jeff
Jeff
6 reviews Toronto, ON
8/10

Underpinned Basement

At the outset of the project everything moved along very quickly. The guys showed up every day and the messiest part of the work was completed in about 4 weeks. After that, things slowed down substantially, and it took nearly another month to complete the job. We had to reach out for timing on when additional work was to be completed.

The 8 week timeframe was consistent with quotes that we received from other companies. We saw some signs of settling while the work was being done (cracked plaster and a basement door that no longer closes) that we were told wouldnt happen, but did.

Overall, were happy that the work was done, but think there could have been better communication throughout the process.

Review has 2 previous versions
Approximate cost of services:
$60,000.00
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Company Response

Hi Jeff,

We are a bit disappointed to hear that we weren't able to achieve a full 10/10 from you. From our records it indicates that we started the underpinning process on Mar 17th, and the final slab was poured on Apr 27th, which matched our anticipated timeline of 4-6 weeks. There was one delay as you did not have a drains permit, which caused a few lost days with city inspection

We always mention when beam work is done, it is normal for plaster to crack as these old homes do tend to shift a bit when installing new steel beams/posts

Thank for you for your feedback and we will be sure to review it for our future projects.

Goodluck on the rest of the project

Max
Max
1 review Toronto, ON
9/10

Old Semi Detached Underpinning

Rock bottom did a great job with the underpinning - a very hard working team that managed to get my small basement underpinned within about 3 weeks from the start date. The team was go-go-go from beginning to end, you can really tell their goal is to get in and out efficiently.

Almost all costs are baked in to the initial quote which I appreciated (minus the sewage ejector and some engineer visits) and the pricing was better than most.

Make sure you have funds set aside for any final plumbing/HVAC work after the job, as they only handle plumbing work under the ground. That means you should have someone on call to lower the furnace, hook up the sewage ejector pipe, etc.

Approximate cost of services:
$60,000.00
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Company Response

Thanks for the review!

In terms of pricing we always have the cost upfront, even for some extras that may come up

The Rock Bottom Underpinning Team

Erin
Erin
3 reviews Toronto, ON
10/10

Basement Underpinning and Walkout

Rock Bottom Underpinning (Rock Bottom) exceeded my expectations with its excellent workmanship, exceptional customer service, professionalism and expertise. I couldn't be happier with how the basement and the walk-out turned out.

I decided to hire Rock Bottom not only for its stellar reputation but most importantly, Jamie was easy to speak to. I really appreciated the time he spent to explain this complex construction process in a manner that we could understand.

Jamie provided comprehensive project management from start to finish.  He not only obtained the permits but also coordinated with the city inspectors and the engineers inspections of the worksite. If you don't have an engineer, Rock Bottom has a reputable engineering firm that they work with. He also kept me updated on the process and provided options which allowed me to make informed decisions as the project progressed.

Jamie was responsive to inquires and was amenable to my request to make alternations to the design of the basement walk-out.

The entire crew was amazing. They were pleasant, incredibly hard-working and were respectful of my neighbours and their property, which is incredibility important. My neighbours also commented on how the entire crew was really nice and respectful.

Quite frankly, the crew and Jamie specifically went above and beyond.

It was an absolute pleasure working with Jamie and his team.

Approximate cost of services:
$100.00
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Company Response

We'd like to say it was pleasure working with you Erin, we really love to hear that we exceeded your expectations

Enjoy the new space

The Rock Bottom Underpinning Team

Downtown Torontonian
Downtown Torontonian
2 reviews Toronto, ON
10/10

Underpinning in St. Clair W

This was our first experience underpinning and working on a major reno. Jamie and his crew were fantastic: a realistic quote up front with detailed line items and milestone payments, was easy to figure out a schedule that worked for our contractor, and best of all Jamie's experience helped us uncover additional complexities when we were considering roughing in a laneway suite. He graciously put his crew on standby at our request, mid-way through our project, while we worked out some permit and design kinks. Once we were ready, Rock Bottom came back without delay. We passed inspection, our contractor was pleased with them, and their billing was true to their quote. I would recommend the Rock Bottom team!

Approximate cost of services:
$63,000.00
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Company Response

Thank you for the awesome review! We always deliver on our quote and stick to our prices.

Thank you for your continued trust in Rock Bottom Underpinning

The Rock Bottom Underpinning Team

Carla from Toronto
Carla from Toronto
4 reviews Toronto, ON
10/10

Basement underpinning in Roncy

Rock Bottom did our underpinning in January. We were highly impressed with their crew, they worked six days a week and were incredibly hard-working. They left the site as neat as possible given they were digging so much dirt out!

Rock Bottom has their own truck to come and take away the bins when they are full which kept things moving very quickly. Another company was underpinning a house on our street and their crews were stalled waiting for the bin to be removed for lengthy periods of time.

We received several quotes and the cost was comparable among all of them. We chose Rock Bottom based on reputation, and because we liked dealing with Jamie.

Both Jamie and Dion were quick to answer questions and very responsive to any concerns. Job was completed on schedule and its hard to remember that we ever had such a short basement!

Approximate cost of services:
$79,000.00
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Company Response

Hi Carla!

It's so nice to hear from you! Thanks for the amazing review and the constant referrals to people in the neighborhood. Yes, we like to think that having our own bin truck, concrete pump, etc. accelerates the entire underpinning process. We are super happy to hear we met your expectations and will pass on the kind words to the team!

Thank you

The Rock Bottom Underpinning Team

Tradons in Toronto
Tradons in Toronto
2 reviews Toronto, ON
10/10

Basement Underpin

Only positive things to say about Jamie and the team at Rock Bottom. When we were looking to lower our basement 4+ feet we reached out to a number of contractors. The guys at Rock Bottom were by far the most professional, knowledgeable and quoted a good price. Other contractors didn't even come to the house and then quoted double and wanted to charge extra for things that were already included in Rock Bottom's quote.

They delivered exactly what they said on price and on budget. The team showed up every day on time, were professional, efficient and Jamie was always in communication whenever we had a question or needed his advice. Dion, the owner, came by on the second day as well just to make sure everything was going well and to give us his personal line if we ever needed to talk to him.

Will recommend them to anyone looking for this type of work. Thanks Jamie and team!

Approximate cost of services:
$55,000.00
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Company Response

Hi Todd

Thanks for the amazing review! We expect all our sites to run on budget, on time, and as efficient as possible. The team loved working on your home and were super exited to see the final product. Appreciate the recommendation for anyone looking to underpin!

Thank you

The Rock Bottom Underpinning Team

Reno junkie
Reno junkie
0 reviews Toronto, ON
10/10

Underpinning

The Rock Bottom crew is the best in the industry! They are professional, efficient and very respectful of your home and your belongings. Jamie is the face of the firm and an absolute delight to work with. Dion, the owner is equally as pleasant to work with. I have nothing but good things to say about the process from start to finish (same goes for my neighbours). If you are considering doing a project of this size and scale, I suggest you use a reputable group like Rock Bottom. They are the underpinning specialists. Thanks again to all involved for an amazing job. We are thrilled with the end product.

Approximate cost of services:
$70,000.00
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Company Response

Thanks for the amazing review! We like to see our projects run efficient, on budget, and on time from start to finish. Choosing a reputable underpinning company always make the process seem easy!

Thanks again for the support in Rock Bottom Underpinning

The Rock Bottom Underpinning Team

gdelean
gdelean
0 reviews Toronto, ON
10/10

my basement ubderpin

i live in a 100 year old centre hall in Deer Park. my neighbor used Rock Botton to underpin and I saw the end product and decided to do the same. Rock bottom was on budget and on schedule. i put in structurl steel and openedit up, i amextremely happy with the service Rock Bottom provided nd would 100% recommend.

Approximate cost of services:
$65,000.00
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Company Response

Hi Geoff!

Thanks for the amazing review. The Deer Park project was a fun one. We are very happy with the finish product. Can't wait to do phase 2 later this year!

The Rock Bottom Underpinning Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Great job

The Rockbottom team are reliable, highly professional, and responsive. Underpinning is a big job and they worked hard to get it done quickly and perfectly.

Approximate cost of services:
$80,000.00
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Company Response

Appreciate the kind words!

The Rock Bottom Team

TS
TS
0 reviews Toronto, ON
10/10

Project Huron

From the very first consultation Jamie was so knowledgeable. The workmanship was outstanding, I would recommend them anyday. The final result exceeded my expectations (and I’m a very picky customer). No detail left unfinished.

Approximate cost of services:
$80,000.00
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Company Response

Tony, it was a pleasure working with you! Glad you and your client are happy with the finished product

Can't wait to work on the next one!

Thank you

The Rock Bottom Underpinning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rock Bottom Underpinning

We at Rock Bottom Underpinning have a team of well-experienced and qualified professionals. Our work is specialized and requires skills that not every company employees possess. We are constantly going through specialty training and
we always use high-quality tools, materials and equipment to ensure a professional finished product. Our employees are the foundation of our company and your home. Our professionals also extend beyond our company and include a list of amazing;Structural Engineers and Engineering firms, Architects and Architectural firms, Mechanical Engineers and Mechanical Engineering firms, Heating and Air Conditioning partners, Electrical firms, plumbing specialists that we have trusted throughout the years. We have all of the support required to make sure your project is completed
professionally, on time and on budget.

Rock Bottom Underpinning has been providing top-quality services to its clients for over 35 years. We treat every customer with the respect they deserve. Our team provides professional customer service to ensure that your experience is a great one.

Our team specializes in underpinning, basement additions, basement walkouts and in-floor heating, no matter how complex the job may be. We provide outstanding workmanship and exceptional service, building our reputation on honest services that our customers can trust.

Our licensed and insured team strives to do their jobs with the utmost excellence and professionalism. We’ll make sure that your project runs smoothly and seamlessly. Our team gets in, gets the job done, and gets you back to your life!

CATEGORIES
Foundations
SERVICES
sewer and drains, underpinning, benching, concrete foundations, home renovations, bathroom, basement and kitchen renovations, waterproofing, shoring, walkways, basement walkouts, porches, concrete stairs, interior renovations, garage construction, residential remodeling
WEBSITE
http://www.rockbottomunderpinning.com
YEAR ESTABLISHED
-1999
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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