I would just like to start of by giving my greatest thanks to Joe at Trendz Floors and Stairs I believe that with your help this wouldn't of gone nearly as well as it did.
My wife and I had decided that it was time to get rid of all the carpet in our new home and as you probably know searching for a great Hardwood company in Brampton can be quite the task.
After visiting the big stores in Brampton (you know the ones) we felt like we were just another pay check to them and that they didn't really care if we were happy at the end of the day just as long as they got paid we found it to be a very high pressure situation where our needs weren't that important they jut wanted a deposit cheque.
So after many weeks of searching we decided to take a look on kijij and it turned out to be the best decision we made because that's where we found Joe and Trendz Floors and Stairs.
Once we arrived at the store we were greeted by Joe who was with another customer at the time but still took the time to introduce himself and find out what we were looking for and pointed us in the right direction while he dealt with the other couple that were in the store.
After he was finished with them we all sat down and went over exactly what we would like to have done the type of wood we would like to have installed and so on. We came to find out that he was a former installer and it shows he was very knowledgable which made my wife extremely comfortable which is always a good thing.
So we decided to get a quote from him and he started of by asking a lot of questions that other sales people didn't to find exactly what we needed because there was lots we didn't think of like stair nosings and reducers. When we asked him why he was asking these questions because they're just adding on to the bill he replied " I want to be honest with you right from the start because these are things your going to need to have the job completed regardless of where you choose your floors from, and when I come to double check your measurements I don't want there to be any surprises and then all of a sudden you hate me."
For us that was an extremely huge factor in signing with them because no other stores asked any of these questions so we would of been stuck in a contract and would of had no where to go regardless of what they charged.
But to make a long story short about the in the store experience after our conversation with Joe we signed the papers before we left and went ahead with the project. We chose the Red Oak espresso absolutely gorgeous and actually made in Canada which was a nice surprise for $4.29 a foot every where else we looked was made in China, and after talking with some friends and family they were actually quite surprised that the cost of the extras were as cheap as they were, which made us extremely happy.
So upon signing the contract we were promised that the wood would be delivered and installed in 2 weeks and they delivered.
We were told that the job would take 4 days which was ok for us but they ended up being done in 3 which was fantastic as we could get back to living a normal life again so quickly. As for the group of installers Joe sent they were some of the most descent and hard working people I have ever met and I would have them back anytime. They were efficient and super clean when they left it was like they were never there. No garbage left behind they even mopped the floors on their way out. They are a very professional group. This group of guys just added to an already outstanding experience.
One last thing about this company that really put them over the top for me was even after the job was finished and paid in full Joe still took the time to come by our home the next day and make sure we were 100% happy with everything which we were and in all honesty he didn't need to do that but it just goes to show that when he says he cares he actually does.
So in closing I just want to apologize for the length of my review but they really do deserve it they treated us so well that I will never go anywhere else when I need flooring and neither will my family and friends. So if your looking to have your floors done go see Joe I promise you will not be disappointed.
I just want to say thanks one more time to Joe and his team you did an amazing job and it was an absolute pleasure to have met all of you and to have you in our home, and we'll see you in October to do our basement floor. Good luck in the future, keep doing what your doing now and you'll be quite successful.
- Company Response
I would like to first off thank you for the wonderful review it means a lot to all of us, I'm glad that we were able to make you and your wife so happy its really what we strive for with every person who walks through the door.
I know its corny but I've come to realize honesty really is the best policy in this business and clients will come and clients will, but I'll always sleep better at night knowing I didn't trick, con, or rip someone off.
Once again thanks for the great review and I look forward to seeing you in the fall for your basement.
Trendz Floors and Stairs