I wanted to take a moment to share what I consider to be a fair review of Dormio's product & services.
Back in February, my wife & I purchased a king-sized, organic (12") latex mattress, wool/alpaca duvet, 2 wool/alpaca pillows, box foundation, and mattress cover, from Dormio.
Overall, we have been very satisfied with the mattress, foundation, and mattress cover. The mattress is very comfortable, and seems to perform as advertised. The delivery and setup also went very smoothly. On these two fronts, I would highly recommend Dormio if you are looking to purchase a new mattress.
However, we did have some trouble with the wool/alpaca products, namely our duvet and our 2 pillows. The stench of the pillows was unbearable, even after months' of use and attempts on our part to get rid of the smell. The smell is reminiscent of an alpaca or perhaps a sheep. The duvet, while stinky, is somewhat less so -- probably because it's not right beside our heads.
To put this into perspective: for the past several months, when my wife and I woke up in the morning, we both smelled of alpaca/sheep. Our hair smelled strongly like animal fur. Our bedroom was embarrassing to enter, because it smelled like a barn. The stench was very, very strong, and having grown up in farming country, neither my wife nor I are particularly sensitive to this sort of thing. But these products are in a different level of smell altogether.
So, despite "air fluffing" and "sun drying" our pillows (as well as running them through the dryer with nice-smelling dryer sheets), we eventually had to throw out our 2 pillows. The duvet's smell is still there, but not quite as strong; this is likely because it is not right beside our head.
Recently, I had a conversation with John, at Dormio, in which I had offered feedback regarding the wool/alpaca product. The positive take-away is that John was very interested in making our experience "right", and after a few emails on the topic, he offered to replace the pillows.
At the time of this writing, my wife & I had not yet had a chance to drop by the Dormio store to replace the pillows; however, I think that the important take-away for a prospective customer is that, in the face of negative experience, the company tried their best to do the "right thing".
In summary: Our mattress is great. Our wool/alpaca pillows were so stinky that we threw them out after only a few months of use. But, John from Dormio has offered to give us a replacement for the pillows, and showed a keen interest in trying to make this "right".