I wanted to wait for a year before reviewing, just so I could be confident in what I am saying.
Job: replace shingles, and fix the flat roof over the front porch.
I needed my 20 year old shingles replaced and left if later in the season than I should have. I contacted Eclipse (and 2 other companies) in October of 2017. Eclipse's estimate was not the lowest, but it was also nowhere near the highest. Out of the 3 companies, Eduart was the only one to actually go on the roof AND into the attic before providing an estimate.
I was concerned that I could not get the job done before winter. Eduart assured me that it would be no problem and that they would get to it in a few weeks. Just a few days after that, another customer rescheduled and they slotted me in.
The Job was done on time, the roof looked good, and the property was clean when they were finished.
Shortly after the job was done, there was a heavy rain and I noticed pooling on the flat roof above the porch. I informed Eclipse, and they improved the slope and drainage at no extra cost.
The real test came towards the spring in one of those two crazy windstorms that Toronto had. I got home from work after one of those and my neighbour's shingles were all over my yard, but my new roof was perfect.
But this is the best part... during one of those windstorms, the wind was so strong that it lifted the skylight loose . This had nothing to do with Eclipse's previous work on the roof, but when Eclipse was at our neighbour's house patching their roof from the windstorm damage, they took a look at the skylight for us. They found that it had been originally installed (20 years ago) with nails instead of screws, so they replaced the nails and screwed it down at no charge.
tl;dr - Job done as promised, easy to work with, and they stand behind their work.
- Company Response
Good Afternoon Shane,
We truly appreciate your review of our work and team and we are incredibly happy that you are too with your new roofs. Our team will always go the extra mile and we would love to work with you again in the future if our services are ever needed!
We hope you had a wonderful holiday and New Year!
Eduart & The Eclipse Team