I ordered 3 decorative columns online and have nothing good to say about the product or the Decor Group Inc
The purchase process:
When I ordered the columns online I did not receive a confirmation email, shipping email, and the columns did not arrive at all. The website didn't even show that my order was processed even though my credit card was charged. Additionally the 'purchase history' of my account showed orders from over a year ago that I never made.
I had to drive to the warehouse to inquire before they gave me my purchase.
The product quality:
I purchased 6" diameter columns and none of them fit the 4" support columns. There was no option to select the interior diameter of the column wrappings and as far as I can tell they are a standard size. The wrappings do not line up correctly and show a terrible seam even after 4 layers of wood putty, sanding, and painting.
The customer service:
I emailed and phoned the showroom multiple times. On two separate occasions, I phoned the 24hr service line and waited on hold for 20 minutes before hanging up.
The only email response I received was to my inquiry to exchange the columns because the interior diameter was 1 - 2 cm too narrow for my columns. The email was short and stated that there were no returns for "custom" materials. I replied by asking if the columns could be machined further to increase the diameter and received no response.
The columns I ordered were standard sizes and heights available from the drop down options on their website. Made to order items are *not* custom in my opinion.
- Approximate cost of services:
- $600.00