I had a deck built 3 years ago. Richard promised the deck "would outlast me". The initial build of the deck seemed well done and I was pleased with it. However, that same summer, 3 boards in my deck came loose. Serenity decks was not very responsive. It took until the following summer for them to repair the deck. They fixed the loose boards, and several months later they cracked loose again. I called back and late that summer, a different technicians came and did the same work. Again, the boards broke off shortly after the work was done. Now, 3 years into ownership of this deck, I still have the same loose boards, and the front facing panels are also coming loose and will eventually fall off. I'm very disappointed in the overall workmanship and responsiveness of this business and would certainly not recommend them.