Bill Ashton and his team, James, Josh and Kevin, were exceedingly professional and competent throughout the whole process from start to finish. On Monday, we contacted our friend Chris Knott (owner of Mint Roofing), who replaced our roof as well as windows, for a referral to someone he knows and trusts who could replace our AC. He immediately gave me Bill's name, to which I then contacted Bill and he came out same day to discuss next steps. Bill is extremely knowledgeable regarding air conditioner units, and was able to recommend a perfect solution that met our needs. He was able to book an appointment for the next day at 8:30 a.m.!! Very impressive as at that point, our house was very hot. His team arrived promptly at that time, told us it would take about 4 hours, which it did, and the end result was by later Tuesday afternoon, our house was cool once more. We love the fact that we were able to deal directly with Bill, the owner, rather than a salesperson working on commission, and that he has a family run business and he obviously cares about his clients. We have and will continue to refer Ashton Heating and Cooling to our friends and neighbours as having lived in this neighborhood for 14 years, we know a lot of people who will be in need of his services. Thanks again Bill and crew!! Geoff and I are two very happy, satisfied customers!