Distinct Heating & Cooling

Thank you for taking the time to leave us a 5 star review!

We are so happy to hear that you are happy with Kristian and Aidans professionalism and being efficient with the installation of your new A/C and furnace. They truly love making sure our customers understand their new systems and they take great pride in making sure that your new equipment is not only installed properly but also looks neat and tidy as well.

Nate truly does enjoy interacting with all of our customers, which is why he likes to personally do all of our quote appointments so he can make sure he knows exactly what your home needs as well as your expectations so there are no surprises after the installation.

Thank you again for choosing us to complete the installation of your new systems, we greatly appreciate it!

Thank you for leaving us a 10 star review! We are happy to hear that our process from start to finish has exceeded your expectations! We take great pride in providing excellent customer service from that initial phone call and all the way through to the follow up phone call to make sure you are satisfied with the whole entire process. Our install crew are a great bunch of guys and a huge asset to our company! We will make sure that they see your review and kind words for them. Thank you again for taking the time to leave us a review, we greatly appreciate it and we look forward to continuing to provide you with the same top notch service throughout the lifetime of your furnace during the yearly annual maintenance appointments! We know there are many HVAC companies to choose from and we are so grateful that you chose our small business for this installation.

Thank you for your kind words and 10 star review William! We are happy to hear that you had excellent service with Ed when he was there for your most recent maintenance appointment and we are so thankful that you touched on just how important regular furnace maintenance and tune-ups are, especially during this deep freeze as you mentioned!

You were bang on by stating that by getting regular maintenance, issues can be identified and fixed early before they become serious issues!

We are so grateful to have had you as a customer for many years now and we look forward to working with you for many more years to come!

Thank you again for taking the time to leave us this lovely review and we greatly appreciate you recommending us, that is the greatest compliment you can give us!

Stay warm and have a wonderful weekend!

Good afternoon Dan,

Thank you for taking the time to leave us such a kind 10 star review!

We have enjoyed having you as a customer for many years now and we appreciate that you continue to trust us with all your HVAC needs!

Proper installation of a new furnace is the most critical part and something that Nate and the install crew take great care in providing all our customers. We want to make sure that it is done right the first time so your equipment will run properly for you for many years!

We are happy to hear that you had no surprises on your final invoice. That is another thing Nate wants to make sure that all customers are aware of all costs up front with no surprises at the end.

We are so happy that you appreciated that our team arrived on time and were pleasant and professional to work with.

Jordan was happy to help out and make sure that your Telus Optik line was left in better shape than when they arrived for you.

Thank you again for your kind review Dan, we know there are many other HVAC companies to choose from but we are so very grateful that you chose our small family run business and we look forward to seeing you at the yearly maintenance appointments!

Good morning Blair,

Thank you for leaving us a 10 star review, we appreciate it!

Thank you for being such an amazing customer of ours for 10 years now and for being so loyal to our company!

We are incredibly blessed to have had Jordan as part of our team for 12 years now and always love hearing that our customers appreciate his honesty and giving you professional advise and excellent customer service skills!

We look forward to working with you for many more years to come and continue to provide you with the same customer service you have come to know and appreciate.

Have a wonderful day!

Good afternoon Ben,

Thank you for leaving us such a detailed and wonderful review, we greatly appreciate you taking the time out of your busy day to do this!

I will have to admit that I had to Google what TLDR meant, lol!

We are so lucky that absolutely every team member we have here at Distinct Heating & Cooling are passionate about putting our customers first and treating each and every customer how we would want to be treated!

That starts with the initial phone call you make to book in the quote/estimate appointment with our owner Nate, and all the way down to providing you with the important yearly maintenances to keep your units running efficiently and safely.

Our team takes great pride in knowing that we will never oversell our customers on anything and only provide you with the knowledge for you to make an informed decision on what next steps will be.

You are correct though that it typically makes the most sense to replace old and dated furnaces that in the end, typically end up costing you more money to fix as well as more money to run because they are not energy efficient like new units are now.

Our install crew is such an incredible group who make sure they take their time to do the job right the first time and they also enjoy the interaction with our customers at the end to walk them through all the important steps so that when they leave, you feel confident on how and why your system works. If any questions come to mind we are also only a phone call away!

Your last paragraph mentioning the most important part is that you felt comfortable having us in your home means the most to us Ben! Having our customers put there trust in us is the greatest compliment you can give so thank you for mentioning that!

We are so happy you are enjoying your new furnace and we look forward to seeing you at your yearly maintenance appointments!

Thank you again for choosing us, we greatly appreciate it as we know there are many other companies out there so we feel honoured you put your trust in us!

Erin

Thank you for your very kind review of our company Debi! It has been such a pleasure of all of ours to be able to come and finally help you diagnose the issue with your furnace! We are so sorry that the other 3 companies could not find the issue but we are happy to have been able to troubleshoot it and fix it for you! We look forward to seeing you for your yearly maintenance appointments and wish you a wonderful holiday season and a very healthy and Happy New Year!

Good afternoon Kyle,

What an absolutely wonderful 5 star review you have left us!

It has been our absolute pleasure doing this install for you and we look forward to returning in the spring to help you get your A/C working properly for you again.

Our owner Nate is truly wonderful at explaining all things HVAC related to our customers in a way that everyone will understand.

Kristian and Aidan are part of our excellent install crew and we are so happy that you felt comfortable with them being in your home even when you couldn't be there!

It's important to our team that every customer knows how and why everything works so you feel confident when they leave and we are only a phone call away if you ever need a refresher!

We look forward to coming back once the warmer weather arrives to finish up the job!

Thank you again for taking the time out of your busy schedule to leave this very kind review and thank you for supporting our small family run business, we greatly appreciate it!

Have a wonderful Christmas season and see you in 2023!

Thank you for taking the time to leave us such a kind review Roberto! We are grateful that you chose our small business to do this install for you as we know that there are many other options available to you.

We are happy to hear that you were happy with our process from start to finish and we look forward to working along side of you for many years to come to keep your new furnace running efficiently for you!

We are also grateful that you pointed out that a lot of companies install furnaces, but that we make sure it is done correctly from the start! That is such a critical part and one that is often overlooked when customers are shopping around for install quotes/estimates so we are grateful you pointed that out!

Enjoy your new furnace and humidifier and we hope you have a wonderful Christmas!

Good morning Cheryl,

Thank you for taking the time to leave us/Ed such a kind review!

We are happy to hear that you appreciate our communication and reminder process, it truly is a fantastic system!

We love providing the extra security feature of sending our customers a photo of the technician that will arrive at your home so you know who you are opening your door to, especially if it's the first time we have been to your home.

Ed has been a wonderful part of our team for 5 years now and we always love hearing that he arrives on time and takes the time to go over his findings with each and every customer.

We look forward to seeing you again next year and want to thank you for choosing our small family run business!