Distinct Heating & Cooling

I had them come and replace my humidifier and thermostat. I received a quote beforehand and the final cost was the same as the quote, even though the technician decided to replace my flexible water line with a copper one and replace my flexible drain hose with rigid tubing that was secured in place. He also didn't like how the furnace was wired and so he redid that as well. I appreciate that he upgraded the accessories connecting to the humidifier, which he wasn't really required to do. He then took the time to show me all the features on the thermostat so that I would know how to operate it. I'm very happy with the service and can't think of anything else he could have done to improve.

I had a new humidifier installed in the fall of 2018. I had purchased the wrong humidifier pad and when I went to remove it, the pad ened up getting wedged and would come out. I called Distinct today, and Nate came over that very same day and removed the wedged humidfier pad. Great response time and great customer service!

My wife and I moved into our house last year. It was a freshly renovated older bungalow. We found out after the first winter that although the furnace worked, there were many cold spots in the house and it was either too hot or too cold. We had over 5 different HVAC companies come and give quotes, and after a lot of research we decided to go with Nate and his team from Distinct Heating and Cooling. This was by far the best service we have ever received from a contractor. The installation was flawless , right down to the electrical lines being straight and level , and the retaining clips being evenly spaced. My wife and I are very much attention to detail.

The new furnace works amazing and our home is so much more comfortable. Best money we have spent on the home so far. Would highly recommend them to anyone.

This is one of the best customer service companies I have ever worked with. I am pretty savvy, so I researched everything I was told and they didn't upsell or exaggerate at all. You pay a small premium for them but get the best equipment and amazing service. About a month after my furnace install I had an HRV leak. They came same day, fixed it, and didn't even charge me.

I cannot recommend them highly enough.

I met Nate down at the Calgary Fall Home Show and we discussed my options for replacing my 26 year old furnace. Out of ever company representative I talked to about options for furnace replacement, Nate was definitively the most knowledgeable. I left my contact information with him and was contacted the very next day to set up an in-home estimate.
When Nate came to my house, he spent an hour going over all the options and fine details needed to meet my specific requirements, without trying to upsell me on unnecessary products. Side note - the other two in-home consultations I had from other companies spent about 10-15 minutes at my place and provided me with limited feedback, one of which didn't even follow through with sending an estimate!
During installation, the Distinct team always arrived on time, were very careful with the removal of the old furnace, installed the new furnace with perfection, and cleaned up so well that my house was actually cleaner than before they started!
The final invoice had no hidden fees and was exactly the same as the estimate provided. I am undoubtedly happy with Distinct's superior quality of service and would recommend them to anyone without hesitation.
Thank you Nate, Chad, and the rest of the team!

We has Distinct Heating and Cooling install AC in June 2018 and they did a great job. Unfortunately our older furnace (installed by another company) was giving us some trouble and I texted Nate about it. He was right on it and with some good trouble shooting by two technicians, they found the problem and we had a working furnace again. The service was very prompt and the technicians were very respectful and friendly. I would not hesitate to recommend this company to anyone. They deliver top notch customer service.

I had not planned to write a review, but something happened recently to change my mind.

About a year ago, Distinct gave me a quote to replace an old furnace, hot water heater, and install a new air conditioner. It was not the lowest, but Nate spent a lot of his time to explain to my wife and I what had to be done, and why, as well as exploring some options. We took several months to decide and Nate was very patient and helpful while we waffled.

The installation went exactly as planned, with a minimum of issues. Ok, a couple of almost inconsequential things. We had a dip switch on a control board that was set wrong, and an overpressure cutout on the A/C. Each time Nate dispatched someone the same day the the issues were addressed in minutes.

I still didn't want to write a review.

Then last week I broke the Air Filter. I still have no idea what I did but I busted it. (I believe it was an ID-10.T error...) Nate was impressed, he didn't think it could even be broken.
I called Distinct expecting bad news, and a steep repair price, since it was entirely my fault. But Nate had one of the technicians stop by my house and drop the parts off before I even got home from work that day. He charged me the minimum amount possible.

Service: 10 out of 10

We had Nate and his crew replace our furnaces and hot water tank. Our furnace room is tight (an understatement) and right in the middle of our house. It was not an easy job that required ripping out and replacing the chimney all the way up through the attic/roof. Nate and his crew completed the work, on budget, a day earlier than they estimated. They also coordinated the inspection with the roofing company so we didn’t have to worry about it. As much as we don’t like having to have a furnace company out for visits, it’s always a pleasure to see Nate and his crew and with the new equipment, I expect our visits will only be annually for quite some time.

I was very happy with the professional services I received from Distinct Heating & Cooling. They were recommended to me by a neighbor. I was given different options to ensure optimal performance which I appreciated. Very happy with my Air Conditioner!! Thanks so much Nate & Staff.

We had Nate and his guys install a two new Furnaces in our home about 5 years ago. We finally decided to install an Air Conditioner and after calling around, we met with Nate again. While Distinct Heating and Cooling sure wasn't the cheapest, we knew they did an excellent job and wired everything correctly and made sure all piping, electrical etc. would look very clean and perfect. As we have a large house with Walkout, we were concerned the top floor would get cool enough, but Nate suggested a remote for the bedroom that would adjust to the temperature in our bedroom.

With this summer being one of the hottest, making this decision in June was the best thing we did. Vey satisfied with the work performed!