I was not in a state of panic about my furnace. I had a 25-year-old house with a 25-year-old furnace and wanted to get an upgrade without calling a company at 3 am needing to get the new one in now.
I had information packages from a Home Show a couple of years back and called in 2 companies for a quote.
The first company in did a walk about, asked a few questions and sent me a quote with 3 different options and combinations.
Nate from Distinct showed up; on time - did a walk around, asked many questions, pointed out several issues and problems with my current set up. Nate also explained exactly what they would do, how the job would go, the remedies to the issues he revealed and how York was a quality product with a very good warranty.
Nate then went through the various products they offered – all being the York brand, and explained the differences, and the benefits of each. We spent over one 1.5 hours and only ended because I had an online meeting. Following the meeting, I had a few more phone questions, before I made the choice to go with Distinct.
Two weeks later, Nate, Christian and Jordan completed the set up on the furnace, and did the rough in on the AC. The job took two full days, with dozens of measurements, (more like hundreds) making sure all was level, aligned and was finished to look neat, compact and easy to access for future maintenance. They even made sure that if I (or a future owner) wanted to finish the basement, all the work was done to make the finishing work easier.
During the install, all three who did the work answered all my questions, seemed to actually enjoy working together and were professional, pleasant and most of all - competent.
As an additional comment, Nate went beyond the scope of the normal job and sourced and installed 3 louvered vent covers, which were quite the eye sore.
Over the last 2-3 months, I have spent a great deal of time researching the various HVAC brands and products available in Calgary.
My choice came down not to the brand, for I feel the major brands have good product, but to the quality of the install. That is why I went with Distinct and everything I have experienced so far confirms I made the right choice.
- Company Response
Hi Dave, thank you so very much for this wonderful and detailed 10* Homestars review of your experience with our company. Some of the positives you mentioned such as professionalism, going above and beyond and attention to even the smallest details, are core qualities of our Distinct team. We are deliberate in bringing these attributes to every home that we have the honour of working in and we appreciate that you saw value in the workmanship that our team brought to your project. You are right - we do all enjoy working together and we are grateful for the opportunity to serve you with a high level of customer care and attention. We are so delighted that you have felt confident and assured in your decision to choose our company and we look forward to working with you again for many years to come. We hope you have a wonderful day and thanks again for your thoughtful and glowing review.