They shattered a 5L bottle of wine spilling it everywhere
They ruined the paint on our walls when they did this
They cleaned it so slowly it seeped into our floor
They didn't clean it properly leaving wine in our closet and the floor a mess
They came back to clean it and ruined our drywall requiring more repairs
I attached photos showing our floor before (Oct 27) and after their cleaning (Nov 9)
I also attached a screenshot of one of their Google reviews showing that they've ruined other people's hard wood floors and denied any responsibility
They're denying responsibility for ours
They're not acknowledging that our paint is ruined
They're not acknowledging the drywall damage they've done
They "comped" us by cutting the cost of the bottle of wine from the bill (not including taxes because they wanted to give us another slap in the face) while also making up a fake response from us about their solution being "inconvenient" in their reply to my Yelp review.
Avoid this company like the plague unless you want to spend hundreds of dollars more fixing their mistakes while Swaara (the owner) says they don't feel they're responsible for any of the damage they did.
Got a response from them here too. Theyre saying our floor looked the same as it did a week ago and ignored that they ruined our wall and paint jobs too.
And the icing on the cake? I found a broken piece of glass they missed, as it lodged itself deep into my foot.
The founder works in communications and knows this is a crisis for her company and continues to pour fuel into the fire by denying everything and claiming they have a quality assurance team. Clearly they dont and they clearly dont have insurance or theyd have just corrected this already.