Maid4Condos

Thank you for sharing your feedback. We do see the pictures you uploaded were from prior to us coming back for a touch-up visit and fixing the missed areas from the cleaning.

Yes, you are right immediately upon management knowing of the accident with the bottle of wine we immediately had placed an order for a replacement to be sent out. We thought this was the right thing to do and the item can only be picked up at the local LCBO right by your property. You mentioned this wasn’t convenient to you. So we canceled the order and we issued a full refund for the value of that item to your payment method on file.

As soon as you notified us that we had missed some items or areas of cleaning from the accident, we immediately rescheduled and deployed a team member to come back and adjust those elements as part of our service guarantee.

Yes, we do agree that the floors and the images right after the incident look exactly the same as the pictures from the day after and two days later. We believe that the floor was the same as it was before, especially since we had cleaned it up for the most part right after the accident which would not have left it sit to soak in. There is not mention on the day of the service of any change in the flooring and again we do repeat that the flooring looks exactly the same as in pictures from the time of the incident.

Accidents are not fun. We are human and we can make mistakes. We do as a company hold insurance products to cover both ourselves and our clients. However in this case we do not feel as tho we caused any damage from wine spilling and being picked up right after. Again, we agree that having missed some small spots was not great, we are glad we were given the opportunity to come back and clean those missed areas.

We truly thank you for giving us the opportunity to make it right by coming back and addressing the missed cleaning elements and providing a refund to your credit card for the service provided in the amount of the gifted wine bottle of $129.

Again, we truly apologize for the accident and we thank you again for giving us the opportunity to make it right.

Our quality control team has been and continues to monitor this event and have worked back with the team on opportunities for improved communication, carefulness and attention to detail.

Thank you very much for your review of Maid4Condos and our professional team and service. We truly appreciate your feedback and we are happy to hear you liked our service. We very much look forward to the next opportunity to clean your home. Thank you for choosing Maid4Condos, because time is precious.

Thank you very much for your review of Maid4Condos and our professional team and service. It was our absolute pleasure to help with your cleaning needs and we truly appreciate you taking time to share your cleaning experience with us. We are happy to hear you liked our service and we very much look forward to cleaning your home again soon.
Maid4Condos, because time is precious.

Thank you very much for your review and Maid4Condos cleaning services. I truly appreciate you sharing your experience with us and we look forward to the opportunity to clean your home again soon. Maid4Condos, because time is precious.

Thank you so much for your review of Maid4Condos cleaning services. We truly appreciate you choosing us as your cleaning service provider and we look forward to the next opportunity to clean your home. Maid4Condos, because time is precious.

Thank you so much for your review of Maid4Condos cleaning services. We truly appreciate you choosing us as your cleaning service provider and we look forward to the next opportunity to clean your home. Maid4Condos, because time is precious.

Thank you so much for taking time to review Maid4Condos and our professional team and service. Care and details are something we truly care about and we are happy to hear you liked our service. It was our absolute pleasure to help with your cleaning needs and we very much look forward to the next opportunity to clean your home. Thank you for choosing Maid4Condos, because time is precious.

We thank you for sharing your feedback about your cleaning experience with Maid4Condos. We are glad to hear you liked the service provided by our professional team and once again we apologize for missing some areas.
Your feedback has been shared with our Quality control team who then followed up with our cleaning team on this with constructive feedback.
Time allocated to the service was maximum of 4 hrs of labour as long as the space is in average condition and sizing is accurate. As we had two cleaners on site, they had 2 hrs for the service. Our team usually does a quick inspection of the space when they arrive on site and advise if they would need more time for the service, so that we can advise the clients and ask for approval to stay longer if needed. Unfortunately, this time our team failed to ask for extra time and left some areas unfinished. We understand the inconvenience with having to have us back, and we truly appreciated the opportunity to come back and address those areas.
We appreciate your feedback and we are actively working on areas of improvement along with our Quality control team as well as with our trainers.
Thank you once again for using our service. We look forward to the next opportunity to service your cleaning needs.
Maid4Condos, because time is precious.

Thank you for your review of Maid4Condos and our professional team and service. It was our absolute pleasure to help with your cleaning needs and we truly appreciate you sharing your cleaning experience with us. Thank you for choosing Maid4Condos, because time is precious.

Thank you very much for your review of Maid4Condos and our professional team. It is always our pleasure to clean your home and we thank you for sharing your feedback with us. We truly appreciate you as our client and we very much look forward to the next opportunity to clean your home.
Maid4Condos, because time is precious.