Maid4 Condos

House & Apartment Cleaning
60 Atlantic Ave Suite 200 Toronto ON M6K 1X9
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HomeStars  >  Drain Services in Toronto  >  Maid4 Condos  >  Be careful -did not arrive on time and did not clean area under kitchen sink
BJ
BJ
4 reviews Toronto, ON
2/10

Be careful -did not arrive on time and did not clean area under kitchen sink

Hi,
received an email confirmation (approx 2 weeks before appointment) saying their arrival window to do the job would be from 10am-12 (screenshot attached) . On the day we waited until well after 12 and then called them. We got no response. Then they responded saying the cleaners were late from their previous job and they would arriving soon and be done by 2.30 or 3pm -this meant an approximate 5 hr window vs a 2 hr window. Once cleaning was complete and they had left we noticed that the area under the kitchen sink had not been completed (see photo). We had already paid for a deep clean so couldn't do much. I don't recommend this company if you value your time and money.

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Company Response

Thank you for sharing your feedback.

We always aim to arrive within arrival windows, however these days with our staff completing their covid vaccines and immunizations sometimes this has affected schedules. For this we apologize as we completely understand that delays are very inconvenient and we do value your time.

We did provide a great service with a good end result. Under the sink or inside any cabinets/ drawers is not included in any of our packages other than the moving cleaning package which is only for empty and vacant units.

We again apologize for your poor experience and already have had our quality control and scheduling teams review to learn from this.

Should you wish to discuss further with a member of our mgmt team, please feel free to give us a call or send an email to setup a convenient time for you.