Hi Mr. Plum,
Last year we were invited into your home to provide you and your co-owner with an estimate to replace your roofing shingles, accessories, gutters and downspouts. To my recollection, your first service request was for loose, hanging and otherwise unsightly soffits/facias to the south east corner of your home. I personally repaired these issues you raised at *no charge* during my initial estimate/visit. We also did additional flashing to your roofing at *no charge*. At this point we entered into a contractual agreement to do the work mentioned above.
You and your co-owner insisted that this work be completed in an urgent manner. We complied with this request as the weather was variable.
After the initial roofing job was completed, as is typical, we asked for a partial progress payment. You asked me for a computer generated and printed invoice. Unfortunately, like many contractors, I don’t have a full mobile office in my vehicle - besides emails. I mentioned our contract where it states that each installer should be paid in full upon completion - which you then refused to do. You co-owner was diligent in providing the payment however and a paper invoice was provided.
Regardless, we proceeded to replace your gutters and downspouts in a prompt manner. Your co-owner again paid us in full. As per usual, I endorse my materials with lifetime product warranties and 10 year labour warranty. I have received no complaints from you based on the materials or labour of the work completed. If you have any, please let me know.
Further, I would like to stress that Mr. Plum has not paid us one dollar for our services but his co-owner was HAPPY to pay for our work in full.
Its seems that Mr. Plum’s only complaint is that we don’t operate a full office out of our vehicles.
Ted Parker - owner MODERN HOMES EXTERIORS LTD.