Lemon Tree Landscapes

Landscape Contractors & Designers
Richmond Hill ON L4B 3P3
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Private User
Private User
Private User reviews Toronto, ON
0/10

Promises and Disappointment

This is a simple, honest review of a company that simply failed to show up with no communication or apology. It's a complaint that has already been posted by other disappointed customers that I probably should have taken more seriously.

It's pretty straight forward. I got a quote from Lemon Tree on April 03rd to re-sod a small Toronto backyard. After signing back the quote, I didn't hear from anyone for weeks.

I called many times leaving messages, and I ultimately spoke with both of the owners, on separate occasions and weeks apart. Both promised me that my job and I would not be forgotten. My job was scheduled for May 10th give or take a day or two based on weather etc.

By May 15th, having a pretty good hunch that I'd be forgotten, I took it upon myself to aerate and reseed my law, Today it looks great but no thanks are due to Lemon Tree Landscapes! They still have not found the courtesy to call me.

Needless to say, I'm writing this review because I am very disappointed that no one has called, my job was not done as agreed, and I have no idea if this company had any real intention of doing my job. I get it, Covid has been tough on small companies, but how hard is it to make a simple phone call to a waiting customer..?

If your looking, you may want to find a different company; one that cares a bit more and keeps their promises. Simply put, I couldn't be more disappointed.

Approximate cost of services:
$1,600.00
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Company Response

This is a seasonal business where the demand is at its peek. It is a little crazy right now. We do apologize on ownerships behalf. They’ve been working tirelessly along side the crew everyday in Durham region. I know it has been difficult during the high season to get to everyone in a timely fashion.

How we operate is balancing the logistics with the ever increasing fuel and material costs. We service a grouping of homes within one area, at one time. That area has been Durham region, and we have yet to work into the downtown core of Toronto.

We are glad it worked out with the seeding! Be happy.