*Did not use this company* Our garage door spring broke just as we were leaving for work. As we normally do, we contacted a couple of companies to quote on repairing/replacing the spring. Called another company first who estimated the job to be in the $250 range (after asking some questions). We then contacted Alldoor, who made reference to the springs costing about $120. Since Alldoor was able to come out faster, we started there. When the guy came, he said there was a callout fee of $20, and upon examining the work, said it would cost about $450 to replace the springs. My wife was surprised by the cost and told him that we had been quoted around $250 by someone else; at which point the Alldoor tech suggested that the other guy would have a higher price when he came. After a brief moment, the alldoor tech said he would lower the price to $360, to which my wife said to forget it about. The alldoor tech still took his $20 callout fee. Called back later to say he would match the $250 and proceeded to suggest that the other company we called probably had a bad reputation, lacked a warranty, etc.
We then call back the first company who came to reviewed the work. Guess what? cost of repair was $250 as estimated on the phone, and rec'd a 5 year guarantee. The owner showed genuine interest in the work, made my wife feel confident in having them fix the spring and providing good information on the quality / expected life of our garage and associated components. Garage works great now!!!
- Approximate cost of services:
- $465.00
- What could this company do to improve their services?
- - ask questions from the start to better estimate price - If you determine the price, that's the price. By lowering your price, just means you were going to overcharge us in the first place. Just dishonest business if you ask me.
- Any advice to offer fellow homeowners facing a similar project?
- - get more than one quote!!