Black Forest Plumbing

I had 2 blocked bathroom drains that I was unable to clear
I was hesitant to call for in house service during these Covid times
but it was necessary
black forest dispatched someone to the house within 2 hours
he appeared masked and gloved and observed appropriate social distancing
He fixed the problem at the agreed price
and left the work area clean.
Great service especially now

I called Black Forest because of a small leak in the master bathroom. They told me that to come to the house it would cost $40 to dispatch and then the plumber would asses the situation and give me a price. The installer came, very professional and very polite, I showed him the place (very accessible, just under the sink). The job was done promptly at an affordable price, and the $40 dispatch fee were waved.

I will be definitely calling them back to have some more work done in the spring. If you need a plumber don’t hesitate, these are the guys to phone.

Thanks
JAMES
Stouffville

Had a clogged kitchen sink. They came and even tried to do it at a lower cost by hand, and almost got it all out but had to use the electric snake. The guy (who's name I forgot) was really nice, talked me through exactly what he was doing and tested it multiple times before and gave me tips on how to avoid it happening in the future. They only charge 40$ to come out which is good cause other companies said it was a set charge of 100$+ to come take a look.

I had a pipe leak in the upstairs bathroom resulting in a leak in the kitchen below. I called the company, explained my situation to the operator who was clear in the explantions of what would take place.
A plumber was dispatched quickly. The man he was friendly and patient with my many questions. The man asked if he could keep his shoes-he didn't just assume which was important to me.

Great communication and follow-up with the office in booking the appointments. Both Dan and Grant were thorough with the job on-site and explained everything, looking at all the options. Thanks so much for your excellent work.

We have a shower faucet temperature control unit that is not widely used/known with many parts. We had ordered what we believed were all the necessary parts through the manufacturer to carry out the repair and instal. Dan dismantled the unit and realized that we were still missing one (or more) part(s). He really took his time in showing me all the necessary parts and what we still required to fix the temp control feature. Despite the time he took, he only charged us the lower level pricing and agreed to come back once we have the necessary part(s). Appreciated his honestly and great service. Would highly recommend.

As I’m disabled I require the toilet on the main floor that was backed up and Black Forest Plumbing fix our toilet within an hour and cleaned up well before they left. I appreciate their assistance. Thanks very much.

I called for a backed up drain and a Uv bulb replacement.
After a half hour late, I called and they came 3 hours from then.
They brought 2 people to snake a drain, charged us $700.
2 hours later the drain backed up again.
We called and asked for the person to come back and we were told we would be charged again.
After telling the lady that was unacceptable she had to call her boss and the made they decision to Not charge us.
Too Late People. Your customer service is a Zero, and you over Charge !!!

Black Forest Plumber was very personable, thorough with his assessment of the repair required. Job was completed without any glitches. Also provided estimate for shower head modification to suite our new request.