1) Their representatives were 2 hours late.
2) After my things are loaded into the truck, the driver, Derek, suddenly announced that I ought to pay $375 more in addition to $200 deposit I already paid. His reasoning was that the move will require extra hours to unload, and the furniture will need to be carried upstairs on the second floor of my new house. I gave him $400. He gave me the receipt for $575 but he never gave me my $25 change.
3) It took the truck an hour to get to new address while myself and my friends separately were there within half an hour. The driver explained to me they had to go eat, and assured me that the time will not be charged for.
4) At 5 PM Derek and his partner started unloading. They brought the things inside the house but never got anything upstairs, just cramming them in on the first floor. I have two witnesses apart from me and my husband. Before 6 PM they disappeared without a notice. They worked 3 out of 5 hours they charged for, and they didn’t finish their job.
5) I called the main office (647-400-4000). Noone picked up the phone, although the company website clearly states their hours are 8 AM till 9 PM on Saturday. Just before 8 PM I finally got the response call. The representative told me he’ll figure out my problem and will call me back in 15 minutes. I never heard back from him. I called about 40 times through Sunday but nobody picked up, although the company Sunday hours are 9:00am – 8:00pm.
I've filed the complaint to the company, and, if it's not resolved within specific time I stated, I will be filing the compaint to the Ministry of Consumer Services. Thankfully, I kept the receipt and I have witnesses.
- Approximate cost of services:
- $600.00