Salesman didn't tell me a firm memory foam bed would soften and it left me with worsening back issues I've had since I was injured in the military. Once I figured out it was the bed, I went to Cohen's and they refuse to do anything about it. Told me to sell it on Kijiji and blocked my comment about this on their Facebook page. That really speaks volumes about a company. Avoid them. Plenty of other furniture stores in the city.