Don't deal with this Company. They do not stand behind their contract. Work was sub standard, it has been a year since the work was done. I was promised they would come back in the spring (2013) to fix the issues I complained about (2012). The 800 number which is the only contact number still in service is an answering service in the U.S. George the rep for the Ontario franchisee owner ( of Willno, Ontario) only called back after I threaten media attention.
Last year (2012) George said they would start the work in 2-3 weeks, came home the next day and the work was done (suspicious don't you think, why do the work when i am not home). They promote Techniseal Polymeric Sand to seal the gaps between the stones, the sample George provided was as hard as stone it was labeled Techniseal, see the picture, a nail wouldn't pierce the sample, I was sold and signed the contract. If you see the driveway I have huge gaps where the sand was never placed or has washed out even the color is different. (Please see attached pictures) Within weeks the weeds were all back along with all the ant hills. Since I was not home they plugged their equipment into my neighbors outlet, without asking, she was upset, so was I. I am still trying to get resolution, should that happen I will revise the rating. Recently again after threatening media attention George called and advised that they had made numerous attempts to reach me. Funny...my voice mail system seems to work for all my doctor's offices, lawyer's offices friends and family, it just does not seem to work for when he calls. He has advised he will be back around Aug 20,20103 to redo the work, I asked for notice as to when they planned to come as I want to be home when they do the work and I received nothing but excuses. Why is it an issue for me to be home when they come back to do the work? I advised that they would have access to the water and he had the nerve to ask me to leave the garage door open so they could access the water, really?? I said no, stay tuned I will update in a few weeks if they come back and do better job. But for now they get ZERO!!!