I came across A.R.C.C. Mechanical while researching local HVAC companies to contract for a central air conditioning supply and install for my newly built cottage in Muskoka. After having read all the amazing reviews and customer satisfaction stories, I decided to give them a call and book a consultation.
The intent was to call three local companies, get three quotes and make a firm decision from there. Without getting into too much detail, among the three companies I called for quotes, is one of the largest, most we’ll known HVAC companies in Ontario. Let me tell you...big mistake! My initial interaction was horrible, the sales rep seemed annoyed with my questions, kept rolling his eyes at me and was very arrogant and pushy. He kept trying to sell me a higher end, oversized unit, which the size of my cottage did not warrant. He refused to give me any insight or explanation as to why the larger more expensive unit was recommended and seemed more interested in the “up-sell” than anything else, trying to sell me furnace protection, a thermostat and a water softener when all I wanted was a quote for an ac unit??? Told me, and I quote “air conditioners are all made like crap regardless of name brand, you’re lucky if you get five years out of it, what you need to do is buy the extended warranty”...Yeah, no thanks!
Enter Brandon at A.R.C.C. Mechanical, he was the second quote I received, he was also the last, as I was so pleased with him that I cancelled the consult with the third company. To put it quite simply, Brandon is as knowledgeable, hard working and as honest as they come! From the moment he entered my home, he was very polite and courteous, he took the time to listen to all my concerns, answer all my questions, concisely explained all the options available to me, and ultimately made a recommendation that saved me thousands! It was at that point, I was sold! We gave the contract to Brandon, just had the installation completed today and we couldn’t be happier with our decision. Brandon and his crew were on-site bright and early and had already had the unit assembled and mounted before we got there, they were extremely courteous, super friendly and did a meticulous install, which was no easy task since my furnace room is compact and full of equipment, he had to disassemble and reinstall my HRV unit to access the furnace, and did so without even batting an eye, and at no extra charge!
Bottom line...if you’re looking for a company that demonstrates honesty, integrity, knowledge, unparalleled service and quality workmanship in the utmost regard, give them a call...you won’t be disappointed!
Thank you Brandon and crew for your commitment to excellence...it’s nice to know that there are still some honest people out there that pride themselves more in the quality of their work, than padding their pockets!