On June 12th I solicited an estimate from Calgary Tree Experts for a simple project of removing one tree and replacing it with another. I received the estimate on July 6th and accepted it on July 10th after a phone call with Craig of Calgary Tree Experts that confirmed some details like the type of tree I wanted as a replacement.
On July 13th the original tree was removed, however nothing else was done until several emails and phone calls from me to Calgary Tree Experts and finally on August 5th, the grinding of the tree stump was complete. After several more emails and phone calls from myself to Craig of Calgary Tree Experts where excuses were the only offer available.
Finally, on September 11th, the new tree was planted. This simple project only took slightly more than 2 months, who knew?
I had other plans of landscaping the yard this summer, but this was all but impossible due to Craig of Calgary Tree Experts complete disregard for and attention to this project. If they did not want this simple project, they could’ve said so much earlier but this aspect completely escapes this company.
I would not recommend this company to anyone, ever.
Response to Company reply:
It is unbelievable to me that Craig of Calgary Tree Experts cannot accept responsibility for him and his companies’ lack of professionalism and complete disrespect for me, the customer, during this simple project that should have taken no more than two weeks. His statement that they responded, “as soon as we discovered the mistake” is a canard and completely misleading as this discovery was made after several emails and phone calls from myself. This call in particular was on the 30th or 31st of August which was the 8th week of a project that should have taken two weeks at most (especially given that there were few if any bad weather days this summer).
Also, in an email I sent on July 25th, I asked for a timeline for completing the rest of the work since it had been two weeks since the tree was removed. More importantly, I told Craig that “I have other things I want to do in the front yard but I cannot move forward until this tree project is complete. “. Based on the fact that this simple project did not get completed until September 11th, it is not possible to get the other work I was planning for done.
Quite simply, this project would still not be complete if I hadn’t had to send emails and make phone calls over and over again.
- Company Response
Hello, We apologize about your experience. As described during our discussion your work order was misplaced by our staff for the planting. As you are aware during also during our phone conversation as soon as we discovered the mistake we sent out a crew to plant.
comment from Business on 10/05/2017