I had some painting, staining, and some drywall repair done by this company over two years ago. They had to come back a couple of times to improve the drywall work they completed. I was told that this was the best they could do so I signed off on the project.
Over the next year I had comments of how shotty the work was that Certapro South had done. Eventually a warranty card arrived in the mail and I took the time to bring up my concerns.
Certapro sent a manager who took a few pictures and agreed the work was sub standard and that it would be fixed. I never heard from him again. I found out later that he "moved on" and no one followed up on my concerns.
I spend the next two months with Certapro South being promised that they would get back to me with a repair date once they found someone who was capable to do the work and had time to do it. At least 7 phone calls met with excuses and delays got me nowhere.
Eventually I was told that another representative would come by to have a look at the work. I new what was about to happen.
After some inappropriate comments by this representative I was told that
she would forward my concerns. Shortly after I was contacted by the general manager. He stated he was not going to come back to correct the poor work. I told him the previous manager was going to step up and fix the problem and asked why he was not? He said he could not comment on that. Of course I told him that I would pass this poor decision on his part to as many people as I could. He did not have any concerns about that.
In summary, I strongly suggest anyone steers clear of this company. They have made it very clear that they not only have the properly trained staff to complete work properly, they also wont back up there work. There are plenty of talented and experienced companies out there that can do a better job and who will back up their work.