Tier 1 Inc - Flooring, Design, Construction

Bathroom Renovation
1099 Kingston Rd Unit 4A Pickering ON L1V1B5
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HomeStars  >  Bathroom Renovation in Pickering  >  Tier 1 Inc - Flooring, Design, Construction
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78%

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Reviews by rating (past 12 months)

Reviews for Tier 1 Inc - Flooring, Design, Construction

Average customer rating:
9.1 10 (9 reviews)

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Private User
Private User
1 review Toronto, ON
2/10

Very Poor Work Quality and Service

We hired Tier 1 on recommendation from friends and checked their home star ratings. Unfortunately, these ratings are 2 years old and a lot seems to have changed with the company. While their initial installation of our master bath seemed well done, we had residual plumbing problems in the shower. Once a plumber came and withdrew the blockage, we found it was entirely debris from the tiling job.

Very little care was taken in our second floor bathroom with our brand new tub being scratched beyond repair due to tiling equipment and the vanity already detaching from the wall. (Job was completed in August 2016 -approx 5 months ago).

Tier 1 took on the job of completing our yard renovation at the same time and it was a nightmare. We had to chase after them to even finish the job and the decking was done so poorly and in such a rush that the job completed in August already has pieces that are falling off.

We have tried to contact the company numerous times and now that they have final payment, they will not return any of our calls.

I highly recommend looking elsewhere for someone to do your tiling and renovations.

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Meagan  from Ajax
Meagan from Ajax
1 review Ajax, ON
10/10

Entryway and kitchen tile

We were extremely pleased with the service we received from Tier 1. We were in a bit of a rush as we were fixing up our floors in order to sell our house and they were very accommodating to our tight schedule. The floors look beautiful and I really appreciated the fact that they took the time to make sure we were 100% satisfied with the finished product. I would definitely recommend them to anyone who is looking to have any kind of tile work done.

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Company Response

Thank you Meagan, I hope the sale of your house goes well and if you need anything else in the future you know who to call!

Stefan in North york
Stefan in North york
4 reviews North York, ON
10/10

Bathroom shower tiles, Kitchen Floor tiles

"A++. We are very satisfied and would highly recommend Tier 1 Inc.
We have purchased shower tiles, kitchen floor tiles, grout and mortar from Tier 1 for our home renovation project.
The knowledge both Ryan and Luis possess about tiles and the business made us buy from Tier 1 with confidence. All questions about tiles were answered with lots of patience and solid explanations.
Both guys were trying to understand what we (the customer) wanted before making any recommendations/suggestions. Their calculation on needed tiles were spot on with just enough as spare tiles.
Ryan also quickly adapted to our reno schedule and personally delivered tiles, grout and mortar when we have told him that we were trying to catch up on our renovation schedule and needed the delivery earlier.
While we picked a very nice looking 2 ft. x 2ft. tile for our kitchen, Ryan quickly mentioned that we may have to rent a tile cutter as many general contractors typically do not own large tile cutters and rather rent.
After confirming that our contractor did not have a large enough tile cutter, we decided to rent one from Tier 1. After completing the tiling job, our general contractor mentioned that it was a very sharp tile cutter and very easy to use.
All in all, we had a great experience, are very happy with the outcome and would like to thank Tier 1 for their great customer service.
Last but not least, Tier 1's pricing and selection is very competitive especially when it comes to the higher-end tiles. I have no problem driving from Toronto to Pickering to visit the Tier 1 showroom.

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Company Response

Thank you Stefan! It's great to hear your renovation went well and that the products and tools suited the job. Don't hesitate to contact us for any advice or supplies in the future!

Just the Facts in the Beach
Just the Facts in the Beach
7 reviews North York, ON

First Review

10/10

Bathroom Shower System and Tile Renovation

Very satisfied with a great team of professionals. Luis, Jose and Ryan provided the information I needed to select their AKW Tuff Form shower system, tiles and installation. I did not start out looking for an installer but the product information, references and pricing made that choice an easy one. I am detail focused and Luis dealt with all concerns each morning on the jobsite, no matter how minor. The finished bathroom has a heated floor, stacked tile throughout and modern full shower with built-in tiled niches. Thanks again and I will be passing your contact info to my friends.

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Company Response

Thank you very much! It was a pleasure working with you. Enjoy your new bathroom!

Jackie from Pickering
Jackie from Pickering
1 review Pickering, ON
10/10

kitchen

I would like to thank Tier1inc for the wonderful job that they did on our kitchen floor. It's beautiful and I can't wait to show it off. I feel that they went beyond their job by doing a few little extra's that were not included in our agreement. I feel the company deserved our business and we will certain return to them in the future.

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Company Response

We are thrilled that you love your new Kitchen floors! Thank you very much for your business. We would be happy to provide the same service again for your other projects!

Peter Kampe from Pickering
Peter Kampe from Pickering
1 review Pickering, ON
10/10

Porcelain Tiles

We were in desperate need of a bathroom renovation for our 1980's vintage house. We were looking for someone who not only sold product but had design and style expertise. We had great success with Ryan and Luis from Tier 1 Inc. in Pickering. They had recommendations for us with both with design and product and provided excellent customer service. The tiles, mortar, grout and extras were of excellent quality. We are thrilled with our new bathroom and felt that Tier 1 assisted greatly in successfully completing our project.

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Company Response

It was a pleasure working with you Peter. We are extremely happy that the tiles worked well with the bathroom design. Let us know if there's anything else you need!

Jim Middleton from Colborne
Jim Middleton from Colborne
1 review Colborne, ON
10/10

Bathroom Shower Reno

Great job. Thanks to Luis and Jose for their excellent work. Beyond my expectations. They were thourough , on time each day, cleaned up at the end of each day and went beyond satisfying our special needs. I am totally satisfied with the project, looks great, I will not hesitate to recommend them to anyone. Thanks guys. Job well done.

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Company Response

Thank you Jim! The curbless wheel chair accessible shower will work wonders for your family i'm sure! Glad we could be of service.

Hal Huff from Toronto
Hal Huff from Toronto
3 reviews Toronto, ON
10/10

Tile Supplies

I attended the retail arm of Tier 1 Inc. to pick up a difficult to find waterproofing membrane. Tier 1 offers a wide variety of tile setting supplies at good prices. Ryan and Luis answered a number of technical questions and made some excellent and frank recommendations regarding some of the unique challenges associated with my bathroom renovation. They seem quite passionate about what they do. I know enough about tile standards to appreciate that their technical knowledge is to a high standard and current. I am happy to recommend the retail arm of Tier 1 for tile setting supplies and great advice.

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Company Response

Thank you Hal! We're glad we were able to help find you the best solution that fit your needs and we are always here to help!

joanne from Pickering
joanne from Pickering
1 review Pickering, ON

First Review

10/10

Bathroom Restoration - Flood Repairs

Thank you Tier 1 Inc. for my basement restoration project! Their team were thorough, honest and courteous. They responded to questions in a timely manner, and completed the project with professionalism that should be the standard in this industry. I can’t say enough great things about the installation team! Jose and Mario did a fantastic job and I couldn’t be happier with the end result.

I highly recommend them for any project in the future!

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Company Response

Thank you Joanne!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tier 1 Inc - Flooring, Design, Construction

Tier 1 Inc. began with a vision to change the design and flooring industry. Striving to develop a culture that focus around the core values of honesty, quality, and knowledge. Every client that we interact with receives expert advice throughout all aspects of their renovation project. Our knowledgeable representatives and ...
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