I had raccoons ripping up my roof, and then squirrels getting in. The first time I called Sande, he did the work promptly and without any real problems. However, the racoons started ripping up my neighbour's house, and then the squirrels were coming into my side of the roof. Therefore, a repair was needed on my neighbour's roof. Long story short, Sande mistakenly only sent us the quote for one of the two houses, and we proceeded with the understanding that the work being proposed would cost us approximately $250 each. Once the work was completed, the misunderstanding was revealed, and we ended up owing something like $600 each! We were stunned, and clearly the whole thing was a misunderstanding. I requested that he give us the day to come to a constructive solution in this case, and he refused to do so! I was asking for one day to figure things out, and although I was a repeat customer with a proven track record of paying my bill, he simply would not even give us one day to work things out. He promptly ripped up all his work, was incredibly rude to my tenants, and drove off. The whole thing was handled extremely unprofessionally, given the fact that only 1 of the original 2 quotes had been sent to us!