An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We were pleased with the overall quoting and proposal process to start with. I have used Western Moving before and have dealt with Ted LeLacheur in the past, so I was somewhat accustomed to the process. We were happy with the timelines and found that the response time from both Ted and Tatum to be very good. When we approached our load date of May 19th, 2015 we were less than pleased with the communication around that date. We would really have appreciated a follow-up email or phone call a couple days prior to the loading of our belongings, just to confirm the timing. On May 19th, 2015 I found myself going back through emails to confirm that I had the correct dates. We do realize that with May 18th, 2015 being a statutory holiday, this could have led to the lack of communication.
- Company Response
Thanks for the feedback Bill!