Bestwaybath/Xpress Seniors Solutions

Bathroom Renovation
12-16 Hazelton Avenue Old Toronto ON M5R1C4
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Bathroom Renovation
Bestwaybath/Xpress Seniors Solutions
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Review for Bestwaybath/Xpress Seniors Solutions

Average customer rating:
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Robert Lamond from Hamilton
Robert Lamond from Hamilton
4 reviews Hamilton, ON

Repair to shower base

I attended a local Home Show back in January and this is where I made contact with this company.I left my name and phone number with David the salesman as he promised they could do something for me .

Within two days they were on the phone to set up an appointment to come and see the job,and they showed up the next day on time .David came accompanied by Russ the owner of the company.They looked at the job and gave me a price .

I agreed to the price and they demanded a fifty percent deposit on the total of $1,215.00 saying it was because of the nature of custom ordered parts.I said I was reluctant to give fifty percent and they said they would have to insist as Russ said "his kids don't eat shower liners".So we said how about $500.00,but still Russ wanted more ,so we agreed on $535.00.I gave him a cheque and we agreed on an installation date of March 25 .

This date came and went ,we got an Email from Russ saying that the liner was on "back order".What followed was almost two months of excuses of why he couldn't do the job .It ranged from illness to deaths in the family to injuries to workers.Every time we had any contact it was always initiated by me and never Russ.Contact could only be made by Email as Russ would never answer his phone and when I was able to contact David he was less than useless to me.

Finally the job was done three months after we first contacted the company .It was not done as per the contract as they could not get a "formed" liner .Instead they cut a piece of acyclic roughly to size and glued it to the base of the shower.We were also charged $135.00 for a custom plumbing fitting that was never used.On completion we negotiated a $230.00 discount .We paid this amount to get this guy and his awful company out of our lives .

I would never recommend this company to anyone ,not even my enemies.It was a frustrating nightmare from start to finish.If you go to a home show and you see this company RUN don't walk, away from them and never ever look back.

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