After searching for a reliable, energy efficient water heater and a reputable contractor to install it, I decided to have True North Home Comfort replace my 17 year old rental with a John Wood unit. True to their word (and name), they were;
• very punctual, arriving within 15 minutes of their earliest estimated start time and work was completed in 2 hours as expected
• clean and tidy; floor mats were used where required, all areas were cleaned after work completion, and old materials were completely removed
• obviously skilled in their trade
A special thanks to Val who was kind enough to respond to my many phone and email questions and to Shawn and Tom who were not only friendly and accommodating regarding operational questions, but meticulous about their installation efforts.
Based on this experience, I will be contacting True North in the future regarding replacement of my aging HVAC system.