Be careful before you call this company. They are an emergency only company. They are not located where they say they are. We thought we were calling a local company. We called and did not realize they were emergency only and they did not offer the info. They came to my home to replace a shutoff valve in the basement that was painted shut and this allowed me to have a water source in the front of our house. Clearly NOT an emergency, the job was explained to them when the call was made. They arrived the same day gave me what I thought was a high price but I regretfully approved. I did ask at the time if they could do a small improvement and just clamp the pipe and I was basically told to do this myself. By the time the bill came to me it was three hundred dollars higher. The price I thought I agreed to was 100.00 more and I am not sure where this misunderstanding occurred, I feel I was shown a different price then there was a gas charge when I thought they were two minutes away from my home. We called the company to ask for justification and were informed that they are an emergency plumbing company. There was no customer satisfaction at all this this service. We are fighting this charge now with the company and with visa but do not expect to get any satisfaction. Any advise would be appreciated.
- Approximate cost of services:
- $807.00
- What could this company do to improve their services?
- return some of our money,. be honest, give more customer service. Advise the customer that they will pay emergency prices as they are an emergency only service.
- Any advice to offer fellow homeowners facing a similar project?
- call around and get an honest plumber.