New Dawn did a great job with my residential solar MicroFIT project. The project took about 5 months start-to-finish (delayed somewhat to accommodate re-shingling of the roof with another provider), and the team managed overall execution quite well. From design to installation, Nani and the team did an impressive and professional job.
There are 2 points of feedback that I wish to share, and apart from those my rating would be a full 11 out of 10 :), so I hope the team will look into these in the future to improve the service:
1. Review and inspect the quality and outcome of the installation more thoroughly. There were a couple of issues that weren't noticed after installation, one of which could result in significant risk to the roof over time. I wish a personal inspection by more senior staff or at least review of pictures afterwards took place. If I hadn't insisted on installers taking pictures on my camera throughout the process, it would have been left unnoticed.
2. Better coordination with and communication to the client. Despite the team being undoubtedly knowledgeable about overall process and potential risks/delays, I as a customer felt a bit in the dark about upcoming steps, necessary paperwork or deadlines, having to actively follow up to stay informed.
Overall the final system operates really well, and I'm very satisfied with the aesthetics and the outcome.
Thanks Nani and New Dawn for a job well done!
- Company Response
Thanks Anton for your business and valuable feedback. I am sure it will help us design a communication plan to suite different clients' needs. We do over see the project and do quality checks but you were ahead of us. Have a great weekend.