Castel Mare Marble Care Ltd.

Tile and Grout Cleaning
Toronto ON M9W 6S2
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Tile and Grout Cleaning
Castel Mare Marble Care Ltd.
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96%

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Reviews by rating (past 12 months)
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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Castel Mare Marble Care Ltd.

Average customer rating:
9.7 10 (35 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

marble floor

Castel - mare was recommended to us for new marble floors that were roughly installed. Their efforts made the floor look great. some areas were very challenging and they were forced to be more aggressive and use epoxy grout. the new epoxy matches the grout nicely. great personnel and no extras.

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Company Response

Thanks Rocco, it was a pleasure to work at your home! Feel free to post some pictures!

Private User
Private User
Private User reviews Toronto, ON
10/10

resurfacing kitchen counters, marbles floors in 2 bathrooms plus filling holes and sealing in marble shower floor, marble counter tol in bathroom and

They were very accommodating and a pleasure to have in our home. They cleaned up well and their work was exception. They were able to make our kitchen counters sparkle and our marble floors returned to their lustrous sheen. thank you.

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Company Response

It was equally a pleasure to be in your home. We are so glad you had a great experience.

MH
MH
1 review Oakville, ON
10/10

General Marble Restoration

They have done floors, vanities and large counter tops for me for the past 4 years. They have resolved numerous problems that we initially thought were beyond repair.
They are absolutely fantastic and efficient. Highly professional and organized.

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Company Response

Thanks MH, it's always a pleasure working with you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great!

I had a bad nail polish spill in my bathroom with marble floors. The team at Castel-Mare did a great job in fixing my bathroom floor and making it look new again. They were responsive, organized and super friendly!

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Company Response

Thanks so much. We make it our goal for everyone to experience the same level of organization and skill we are proud of.

ravhouse
ravhouse
18 reviews Toronto, ON

First Review

1/10

Refinishing Floor

Unfortunately we had a very bad experience with this company....felt like we were dealing with kids. Our floor is old and that can cause some surprises along the way, but these guys just kept making more and more mistakes. They didn't properly quote the job in the first place, they attempted to increase the cost mid-way through the job (luckily I had an email with the original quote), they left razor blades behind, they didn't clean the floor properly before sealing it (the first time around), they didn't properly drape off the house while removing grout and our whole house (ducts included) was a complete mess, there were scratches from the pads that we had to ask them to fix over and over again, and they had to come back many times to fix everything. A messy job, a long job, a ridiculous headache, and a battle to get the floor done to meet our expectations. Only reason I gave them 1 star is because they actually completed the job and didn't run away.

1 of 2 people found this review helpful.
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Company Response

We are so sorry you had such a bad experience. We know it's been awhile but if there is anything we can do to please do let us know. You'll find that other clients of ours have had the absolute opposite experience. Please feel free to contact us if you need anything. In fact, I will send you a bottle of our favourite stone cleaner for you to use in your home. I know it's a small gesture but our clients satisfaction means a lot.
Take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Castel Mare Marble Care Ltd.

Castel-Mare Marble Care Ltd
​For over 20 years Castel-Mare Marble Care ltd. has been at the forefront of marble care.

We include marble, granite and most other natural stones in refinishing, restoration, repair, and maintenance. Our scrupulous attention to detail has helped us to achieve a reputation of exceptional quality. We pride ourselves in ensuring that our workmanship is free from compromise.

Call us today at 416-674-1552

CATEGORIES
Tile and Grout Cleaning and Tile & Stone Contractors
SERVICES
Refinishing, polishing and honing/Crack and chip repairs/Cleaning and sealing/Scratch and stain removal/Stone lippage removal/Quartz and solid surfaces
BRANDS
MORE Surface Care, Klindex, International Stone Works.
STYLES
Material and Labour Warranty • Castel-Mare guarantees all workmanship and materials to be free of unnatural defects for a period of one year following comple)on of the work provided that the account has been paid in full and provided further that normal wear-and-tear is not covered under any warranty aXer Castel-Mare has completed the work. • Regarding Sealing and protec)on of Natural Stone materials, Castel-Mare will recommend how to treat stone but will not be held liable if new stains or etching from acidic or highly alkali substances occur.
SPECIALITIES
Refinishing, polishing and honing/Crack and chip repairs/Cleaning and sealing/Scratch and stain removal/Stone lippage removal/Quartz and solid surfaces
WEBSITE
http://www.castelmaremarblecare.ca
YEAR ESTABLISHED
1990
PAYMENT METHOD
Mastercard , Visa, Cash, Cheque and e-transfer
MEMBERSHIPS
Better Business Bureau, Marble Institute of America.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$200
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Material and Labour Warranty • Castel-Mare guarantees all workmanship and materials to be free of unnatural defects for a period of one year following comple)on of the work provided that the account
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