Unfortunately we had a very bad experience with this company....felt like we were dealing with kids. Our floor is old and that can cause some surprises along the way, but these guys just kept making more and more mistakes. They didn't properly quote the job in the first place, they attempted to increase the cost mid-way through the job (luckily I had an email with the original quote), they left razor blades behind, they didn't clean the floor properly before sealing it (the first time around), they didn't properly drape off the house while removing grout and our whole house (ducts included) was a complete mess, there were scratches from the pads that we had to ask them to fix over and over again, and they had to come back many times to fix everything. A messy job, a long job, a ridiculous headache, and a battle to get the floor done to meet our expectations. Only reason I gave them 1 star is because they actually completed the job and didn't run away.
- Approximate cost of services:
- $2,000.00
- Company Response
We are so sorry you had such a bad experience. We know it's been awhile but if there is anything we can do to please do let us know. You'll find that other clients of ours have had the absolute opposite experience. Please feel free to contact us if you need anything. In fact, I will send you a bottle of our favourite stone cleaner for you to use in your home. I know it's a small gesture but our clients satisfaction means a lot.
Take care.