In the spring of 2017, we had big plans to interlock most of our back yard, including two sets of stairs, a fire pit, retaining garden walls, and a large BBQ area. Zach from Northern Rock provided numerous 3D drawings - which was so nice to have - and brought by stone samples. All of this early collaboration is what helped us decide to go with Northern Rock. We booked with 1/2 down at the end of March with the expectation that the project would take 3 weeks and would be complete in June.
Nothing went as planned. In April 2017, they tore down our fence as we were going to replace it and in May, they dug up the back yard to begin preparing the area. And then, they disappeared, leaving us with a dirt back yard for the entire summer. Over the summer we tried dozens of times to contact Zach. When we were able to get a response, he always said they would be there soon or next Monday and then they never came. For 6 weeks, they left a large pile of dirt at the end of our driveway. With irate neighbours, we hired a bin and shoveled the dirt into the bin to remove it.
For the entire summer, I could see online (Instagram) that he was working on large pool projects. We obviously weren't a priority. Our work really started mid-October, on and off, until December. On December 12th, it snowed and we had had enough. They left the back yard a mess. In the spring, there were coffee cups, large drill bits, rulers, stone pieces and shavings, and even socks in the yard for us to clean up. The interlocking work wasn't properly finished either, so we had to put down extra polymer sand and many of the stones, including the steps below are loose.
Buyer beware. After mentioning lawyers, we feel lucky that they actually returned and attempted to finish the work in October.