Jerry had a new opener installed for me because my old one died; however, it wasn't compatible with my smart home system. There was a little bit of communication issues, but once we got that ironed out, Jerry did his best to find me an opener that would work with my smart home device and security system. It was extremely important to me. Danny, who installed it was very polite and installed the system quickly. I would definitely recommend Proactive door system for your garage door needs.