The Tile House

Tile & Stone Contractors
Pickering ON L1V 1B5
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81%

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Reviews by rating (past 12 months)

Reviews for The Tile House

Average customer rating:
8.3 10 (7 reviews)

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JohnW in Pickering
JohnW in Pickering
1 review Pickering, ON
10/10

Big help with our shower reno

Alana and others at The Tile House we’re a huge help in picking tiles for our new shower. We were pretty lost and they helped keep us focused. They were also good with lettin us take samples home to help our decision making process easier. Loads of choices there, but don’t be scared. They will help you!

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John from Pickering
John from Pickering
2 reviews Pickering, ON
10/10

Kitchen Back Splash

I spoke with Alana regarding tiles for our kitchen back splash. As soon as I walked in, she approached me and asked if I needed help. Great service. I had a sample of our kitchen counter top and she was able to recommend several styles. We have narrowed it down to one and are ordering today. Alana was great; very knowledgeable and friendly.

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Lucian Pickering
Lucian Pickering
3 reviews Pickering, ON
10/10

Entire house renovation

This is the best place to buy tiles and all related materials for renovations. I found they price very aggressively and the quality is top. I used to drive around looking for best quality and price until I found The Tile House. The staff always has good advice and they gave me tips that save me $$ and time. I will definitely come back.

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Steve Lynas from Ajax
Steve Lynas from Ajax
7 reviews Ajax, ON
10/10

Shower Tiling Job DIY

When I first decided to tackle this tiling job myself I found the prospect a little nerve racking. The Tile House were very helpful and provided many reassurances that I could handle the job. They help my wife and I pick out a decent priced tile and set me up with some other tiling needs. I have since done a few other small projects and The Tile House is my first go to place for Tiles and Supplies in the Pickering /Ajax Area. Oh and my wife really enjoyed the idea of signing out the Grout samples to bring home. In this way she could get a real sense of how it might look in our particular application

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Eric in Pickering
Eric in Pickering
16 reviews Pickering, ON
8/10

Tile Purchase

Bought some faux wood/barnboard tile from Tile House earlier this year. The tile itself was expensive as far as tile goes, but looks amazing! Very happy with how our bathrooms turned out using this tile. We also found a backsplash tile we like there and will be going back to get that shortly. The only reason I wouldn't give a perfect 10/10 rating is because of the pricing. Their sale items are very reasonable and worth looking at, otherwise expect to pay quite a bit relative to some other stores. Other than that, staff is friendly and there's a fairly diverse selection to choose from.

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Teri from Ajax
Teri from Ajax
1 review Ajax, ON
0/10

Tile Purchase

Do not buy from this place as they have the worst return policy of any store on the planet. Even with sealed boxes of tile they would not take them back, claiming because "they dont stock them"... well you sell them! So you should take them back.

0 of 2 people found this review helpful.
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Company Response

I'm sorry you had such a difficult experience at the store, however, the tiles you had purchased were a special order item as it is nearly impossible to stock all tile selections in a single showroom/warehouse. When we were made aware of the difficulty you were experiencing in regards to the return of the tile, we did offer a store credit in exchange as a form of compensation.

J Wilson in Ajax
J Wilson in Ajax
3 reviews Ajax, ON

First Review

10/10

Kitchen backsplash

In the course of sourcing my backsplash tile, I went twice to this company's showroom and both times found the staff knowledgable and interested in my project. The second time I went to order my tile. The owner seemed impressed that I was doing the project myself and threw in a free tile spreader as I was about to buy one! They gave me all the right advice and now that the backsplash is done, I'm really happy with their product and their help! Highly recommended.

1 of 1 people found this review helpful.
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