In 2009 Superior renovated all three of our bathrooms (main, powder room and ensuite). The work included all new cabinets, toilets, tubs and fixtures, and new flooring and tiling in the main and ensuite bathrooms. Their service was excellent, and the workmanship was also very good. My only complaint is the relatively poor quality of the countertops, sinks and faucets, all of which I'm faced with replacing now, only 8 years later. The sinks and countertops were of the cast or moulded one-piece type, and some of the sinks now have cracks and stains which we can't remove. The faucets have bound up and are very difficult to turn, and at least one is virtually inaccessible from underneath to repair. A plumber told me that these were poor quality Chinese fixtures, most likely supplied because of the low cost. As well, the cabinets are laminated, and some of the laminate is peeling off. We will be replacing the countertops with granite ones with under mount sinks, and will be replacing the faucets with quality brand name ones. I wouldn't hesitate to recommend Superior Bath Reno because of their service, but if you want quality work that will last, I would strongly recommend insisting on solid wood cabinetry, quality brand name faucets, and stay away from those synthetic one-piece sink/countertops.
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- Company Response
I am quite sadden and also a little dismayed by your review. After 8 years this is the first contact that we have had from you concerning your countertops and vanities. As a matter of fact, I have your e-mail sent today that you wanted a quote for new granite countertops and faucets and that the cabinetry is quite fine and not to be touched.
I am quoting your e-mail to us- " The countertops installed at the time are the moulded type with the sink moulded into the countertops. They were a compromise due to the cost, but now I want to replace them with granite countertops with under mount sinks and new faucets. The existing vanities are fine" End of quote.
If you were not happy with the product, I wish you had contacted us much earlier as we are more than eager to take care of our clients.