Fireplace Boy

I asked the BBQ boys to help clean and replace parts in my 15 year old Napoleon 450 BBQ. Set it all up with Neal and agreed on a price only to have the technician visit and proceed to ask for more money (even though they never provided a written estimate - even though I asked) and not finish the job. It still doesn't work. This really upset my wife who was here the technician was very rude to her. I've tried to remedy this for the past week with BBQ Boys and they have not helped. Not happy and would not recommend this company.